It’s no secret that customer service can be a tough industry to work in. But customer service has very rewarding moments as well. In fact, the job can be rewarding if you empower customer service representatives in your organization. Read on for some ways managers, business owners, or supervisors can
When quality monitoring is reviewed and resolutions formed, your call center campaign will reach its full potential.
Social media can be a great tool for energy companies to reach more customers, provide support, and become leaders in the industry.
Bad reviews can be a dealbreaker for potential customers. So how should a small business owner manage and handle the reviews?
Working in a call center does have its challenges, but with the right demeanor, focus, attitude, and goals, it can be very rewarding.
6 Socials and Their Unique Advantages Series 5: Invest in Social Media Social media is a valuable asset to have when marketing to prospective students. You need a strong online presence to attract new students for even the slightest consideration. The good news is that higher education institutions have a
Managing your online business presence can be daunting; however, Google My Business offers a simple way to promote your business.
What is the National Do Not Call (DNC) Registry? The National Do Not Call Registry was created in 2003 for the purpose of offering American consumers the option to limit the number of sales calls they receive. This registry applies only to residential and personal telephones, not to business telephone
Corporate event planning got you down? If you are struggling with recruitment, attendance, and registration for events, you aren’t alone. In the US, there are over 5,200 meetings per day. With over 1.9 million corporate events occurring per year, it can be difficult to make yours stand out from the
Questions and hesitations about BPO Call Centers are common. This article aims to dispel some of the confusion. When it comes to managing businesses, efficiency is the name of the game. Business success comes from achieving those efficiency points. To help reach this goal, many businesses look to BPO services
There’s a reason omni-channel communication comes highly recommended from experts. However, open rates vary widely depending on the audience and the medium. Choosing the right omni-channel provider for a higher education institution is no exception. Research from a study conducted by Mobile Marketing Watch shows that text messages have a
“Do you have a minute to discuss your experience with our product?” Upon answering an unexpected call, you’re implored by a friendly voice on the other end of the line. You’re a long-time user of the product in question, and do indeed want to voice your opinion to the company.
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