From Reactive to Proactive: Transforming Helpdesk Support for Better Customer Outcomes
Here’s how professional call center helpdesk support can help solve the customer tech issues you know about—and those you don’t.
Unlocking Growth Opportunities for HVAC Companies in 2025
Discover how subscription-based maintenance plans and energy-efficient HVAC solutions can drive revenue growth for HVAC companies in 2025.
Why Every Law Firm Needs a Call Center
Discover how call centers help law firms enhance client satisfaction, streamline lead management and unlock actionable marketing insights.
Patient-Centered Communication: Omnichannel Solutions for Healthcare Providers
Learn how integrated platforms support healthcare providers in managing high call volumes, scheduling and patient inquiries effectively.
Steps to Improve and Measure Your Customer Retention Rate
Today, we ask, “What is community engagement?” Omnichannel messaging gets us closer to an answer than ever before.
What is Community Engagement? Omnichannel Messaging.
Today, we ask, “What is community engagement?” Omnichannel messaging gets us closer to an answer than ever before.
The Top 5 Best Fundraising Ideas for Nonprofits
The top 5 best fundraising ideas for nonprofits can transform your organization. Apply this research and realize your full potential.
How to Guarantee Your Call Center Teams Defend Data
Training your call center teams to defend data has never been more paramount. Read on to access brilliant research and guarantee safety.
3 Ways Call Center Supervisors Can Master AI in 2025
Call center supervisors master artificial intelligence with emotional intelligence. Check out the three biggest ways to level up your AI.
Leveraging the Seven Intrinsic Motivators in 2025 to Attract and Retain Highly Skilled, Engaged BPO Teams
Discover how the seven intrinsic motivators—Autonomy, Mastery, Purpose, Relatedness, Competence, Progress, and Balance—can attract and retain skilled, engaged call center teams. Learn hiring strategies that go beyond traditional BPO to build a motivated, innovative workforce.
The Top 5 Skills Call Center Managers Need to Thrive in 2025
The call center game is changing. The more managers can embrace these 5 skills, the more value they can bring to their organizations.
Optimizing Call Center Staffing with Queue Theory: Traditional and Modern Approaches
Discover how call centers optimize staffing with queue theory frameworks like Erlang-C and emerging AI-driven models. Learn how these approaches ensure efficient operations and enhanced customer satisfaction.
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January 17, 2025
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January 6, 2025
