Work With Us

Careers

Are you outgoing? Are you a team player?
Do you need flexibility? Split shifts or non-standard working hours? Our Careers page has plenty of rewarding career options to choose from within our company.

Work With Us

Careers

Are you outgoing? Are you a team player?
Do you need flexibility? Split shifts or non-standard working hours? A change in career?

Are you looking for a position that will help you grow into an expert in your field? Are you looking for a rewarding career?

If this sounds like you, AnswerNet has plenty of career options to choose from within our company.

Let's Grow Together

Join a Fast Growing Company

AnswerNet’s great team of dedicated employees has made us one of the fastest growing companies in the US. Read about benefits and available positions below and start your career with AnswerNet today. We don’t post jobs; we offer rewarding careers.

Open Positions

Explore our current openings in both the United States and Canada. Please browse and click through our open positions for more information.

United States Careers

Internal

Please send internal resumes to recruiter@answernet.com with the Job Title in the subject line (ex. “Subject: General Manager”).

APPLY HERE: https://www.ziprecruiter.com/job/d3360ffe

Data Analyst Job Description

This role is responsible for maintaining and updating databases, and writing new code as requested or required. This role has an emphasis on SSIS, SSRS, MS SQL, MySQL, C#, and the manipulation of Microsoft Office products to extract information. Daily tasks include database management,
troubleshooting, and developing new solutions to improve data analysis. This job is well suited to people who enjoy analyzing data, finding new ways to solve problems, and have an aptitude for working with computer systems. There is an emphasis on reporting and data maintenance for
multiple systems. Experience with Pentaho Reporting is a plus.
A successful candidate with exhibit strong communication skills including technical writing for user guides as well as independence in troubleshooting and time management.

Duties and Responsibilities

  • Design and Test Database Plan: Design, write and modify programs to improve application processing for things such as online applications to websites, data transfer to internal databases, the processing of the application
    data, and online payment systems. Strong ETL Skills are preferred.
  • Provide Database Support:
    Part of this role is to create technical training manuals to provide support to other teams and users, as well as gathering user requirements so that improvements can be identified to simplify
    processes and increase productivity.
  • Modify Databases and Perform Tests:
    A key responsibility is modifying databases according to requests from teams and managers and performing tests to identify ways to solve database usage concerns and malfunctions. This includes researching new database products, services, and protocols that can enhance the systems in place within the company.
  • Communicate with Different Teams:
    Communicate daily with different personalities and departments, responding in a professional manner to queries or requests. They liaise with developers, to improve applications and establish
    best practices for the business. Must be prompt and adept with responding to tickets assigned from within the company system and provide accurate time tracking.
  • Construct Queries for Business Analysis:
    Analyze business requirements and program automated scripts to provide end-user support and regular maintenance to the databases. Must create business analysis queries, create custom-designed queries and codes to manipulate information and achieve the goals of the organization.

 

Title: Workforce Management Real-Time Analyst (remote)

Department: Operations

Reports To: WFM Manager

Direct Reports: No

Salary – Exempt or Non-Exempt:

Summary of Position:
The WFM Real-Time Analyst supports the service center operations by overseeing the incoming and outbound phone, messaging, chat, and email volume. The WFM Real-time Analysts will be accountable for managing and ensuring that the SLA for various programs is met by monitoring
of real time site adherence performance such as hold times, pause times reasons, variation in AHT, fluctuation in call volume and any other real time events that contribute or impact the execution of planned productivity hours. Supports the individual account forecasting and scheduling by gathering and organizing various types of data from multiple systems, tools, and teams. This position will have high visibility into the operations teams

Responsibilities:

  • Monitor daily agent activity and call volume trends for multiple queues and sites in a multi-
    skilled shared environment
  • Proactively provide feedback to Operation leaders in real-time
  • Drive real-time adherence to the expected capacity against the actual performance to achieve
    service levels and efficiency metric goals
  • Recommend scheduling changes when needed to meet service center objectives based on
    real-time observations, intra-day analysis and forecasted requirements
  • Partner with the operations team to analyze and help improve their delivery processes in
    response to real-time factors affecting service center and client needs
  • Identify recurring problems with system processes, policies or procedures; generate ideas to
    resolve problems to better service our customers and improve productivity
  • Create and maintain process documentation
  • Produce daily, weekly and monthly internal reports as needed
  • Maintain consistent and professional communication with management, reporting site
    performance; including but not limited to staffing compliance (under/overstaffing), skilling
    status, and outages
  • Recognize and communicate challenges during Critical Staffing & Service Level Meetings
  • Provide assistance to the WFM team as needed
  • Develop and execute a plan of action that includes follow up conversations to resolve
    behaviors impacting productivity and adherence issues

Qualifications:

  •  2+ years previous experience in a Workforce Management role as an RTA or Analyst
  • Proven strong interpersonal and communication skills with the ability to communicate
    effectively to business leaders at all levels in a diverse environment
  • Experience using Workforce Management software in a service center environment (Motion,
    VCC in addition to call and schedule management software)
  • Flexible schedule, including weekends as needed
  • High School Diploma or GED
  • Advanced skills using Microsoft Excel in a business environment
  • Ability to multitask, prioritize and meet tight deadlines
  • Analytical with attention to detail
  • Ability to maintain composure in critical situations and communicate clearly with both internal
    and external stakeholders
  • Demonstrates high degree of ability to analyze data, using the data to drive decision making
    and implement effective resolutions
  • Proven ability to build solid business relationships quickly

Job Title: Site Sales Executive

Work Hours: 8am – 5pm CST Monday through Friday (after hours as needed)

Pay Scale: Salary + Bonus

Reports to: Site Sales Manager

Primary Job Duties: Develop and demonstrate cross-sell solutions for current AnswerNet clients. Identify and personalize sales opportunities for our existing client base to drive sales. This position is responsible for promoting customer loyalty and enhancing retention through ongoing and
proactive communication.

Required Qualifications:

  • Highly motivated, customer- centric, organized, flexible, and ability to multi-task
  • Excellent verbal, writing, grammar, and communication skills
  • Active listening skills and good rapport builder
  • Detail oriented, logical thought-process, driven
  • Highly organized, flexible, and ability to multi-task
  • Proficient in Microsoft Office – Word a must
  • Time management and presentation skills
  • Exceptional phone manner and etiquette
  • High School equivalent or better

Essential Duties and Responsibilities:

  • Cultivating and maintaining strong relationships within assigned accounts; ensuring
    customer satisfaction.
  • Use proven sales techniques to sell, build quick rapport, and demonstrate solutions to
    match client ongoing needs.
  • Outside the box thinker who can recognize additional needs and propose creative
    solutions with a value on service
  • Consistently reaching out to our current clients; letting them know how our other
    services might benefit their company’s needs.
  • Learn and articulate our competitive advantage and niche marketplace.
  • Establish realistic and obtainable, short, and long-term goals.
  • Excellent documentation
  • Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure ensure company sustainability and profitability.
  • Meet or exceed agreed-upon goals
  • Work collaboratively with all departments to ensure client and company success.
  • Communicate internally and externally, via telephone, e-mail, or face-to-face (in person and on-camera webinar)
  • Regular, consistent and punctual attendance
  • Demonstrate company core values at all times

Job Title: Retention Specialist

Work Hours: 8am – 5pm CST Monday through Friday (after hours as needed)

Pay Scale: Salary + Bonus

Reports to: Site Sales Manager

Overview: AnswerNet is looking for a Customer Retention Specialist to assist with retention strategies to increase loyalty and retain our core customer base. In this role you will work with our customers, operations, and sales to reduce attrition, resolve customer issues, improve satisfaction, and
influence the addition of products and services that may benefit our customers.

Retention Specialist Responsibilities:

  • Communicating with customers, operations, and sales executives
  • Work with customers to establish trust, ensure retention, and aid the customer in achieving their
    goals
  • Effectively respond to and resolve customer complaints
  • Gathering data related to complaints, behavior, and feedback
  • Negotiating with customers to renew contracts, increase rates, and retain business.
  • Propose customer retention solutions
  • Building positive relationships with customers
  • Become an influencer for sales hand-off to cross-sell additional services and/or products that will
    benefit our customers

Retention Specialist Requirements:

  • 1+ year experience in a similar role
  • Excellent customer service skills
  • Prior experience with, and a strong desire to help customers alleviate their concerns and resolve
    their issues promptly
  • Strong conflict resolution skills
  • Results driven with a strong attention to detail
  • Strong computer skills with ability to learn Customer Relationship Management (CRM) and
    Microsoft software
  • Ability to remain calm and professional in stressful situations
  • Advanced communication and interpersonal skills
  • Empathy and patience
  • Advanced organizational skills.
  • Bilingual (Spanish or French) a plus but not required

Remote

Willow Grove, Pennsylvania

Sarasota, Florida

Canada Careers

Don’t see your area of interest? Click here to submit your resume to be considered for future opportunities. Our business continues to expand, so check back frequently.

AnswerNet is an Equal Opportunity Employer.

View our Privacy Policy.

Employment Benefits with a Career at AnswerNet

Call Center Agent/Supervisor Benefits

  • Advancement Opportunities
  • Continued Training
  • Casual Atmosphere and Dress Code
  • Flexible Work Schedules (Full and Part-time)
  • 401(k) and Health, Dental, Vision Coverage for Qualified Employees
  • PTO (Paid Time Off)
  • Increased Holiday Work Pay
  • 24/7/365 Scheduling

Corporate Level Benefits

  • Advancement Opportunities
  • Competitive Compensation
  • Continued Training
  • Business Casual Atmosphere and Dress Code
  • 401(k) and Health, Dental, Vision Coverage for Qualified Employees
  • Disability Insurance
  • PTO (Paid Time Off)
  • Paid Holidays
a bold red heart

AnswerNet Cares

The “AnswerNet Cares” Program provides all employees with the opportunity to give back to charities and other nonprofits.

The program is committed to donating up to $250 to 20 individual charities per year for the next 10 years (a maximum of $5,000 per year).

Qualifying charities must be recognized by the IRS as a 501c3-certified organization. They also may not be religion-based, unless specifically approved by the fund administrator.

For more information, please visit AnswerNetCares.com.

a bold red heart

AnswerNet Cares

The “AnswerNet Cares” Program provides all employees with the opportunity to give back to charities and other nonprofits.

The program is committed to donating up to $250 to 20 individual charities per year for the next 10 years (a maximum of $5,000 per year).

Qualifying charities must be recognized by the IRS as a 501c3-certified organization. They also may not be religion-based, unless specifically approved by the fund administrator.

For more information, please visit AnswerNetCares.com.

Employee Experience

Discover what AnswerNet employees say about working with us. It’s not just a job – it’s a career you can be proud of. All comments come from Glassdoor.com reviews.

Experts are there to help guide you, mentors and leadership are supportive and not demanding, and help to find you the right tools or resources you need.

Co-workers take pride in their work which pushes you to do better, which creates a fun atmosphere to be a part of.

The company continues to grow. Why? Smart people doing the right things – training, enhancing benefits, expanding offerings, and assuring clients have an excellent experience.

The management staff is very involved and supportive. This company offers growth potential. The strong culture makes it a fun place to work.

Onboarding Process

Our Onboarding Process is streamlined with automation to achieve a better experience for each individual applicant. All new employees will be formally integrated into our organization. This is to make you feel welcome into our company culture. We also introduce you to the tools and teams that you will be working with.

Employment Inquiry Form

Our resume submission form is currently undergoing maintenance.
Please click here to send your resume via email and our recruitment team will get back with you soon if your experience meets our qualifications.
We apologize for the inconvenience.

Please fill out the form below to inquire about employment at any of our 31 locations throughout the United States and Canada.

    First Name (required) Middle Name Last Name (required)
    Email Address (required) Phone Number LinkedIn URL

    Upload Your Resume (required)

    Position Applying To (Job Title) (required)

    We look forward to hearing from you!

    Cover Letter or Additional Notes (optional)

    Employment Inquiry Form

    Please fill out the form below to inquire about employment at any of our 31 locations throughout the United States and Canada.

      First Name (required)

      Middle Name

      Last Name (required)

      Email Address (required)

      Phone Number

      LinkedIn URL

      Upload Your Resume (required)

      Cover Letter or Additional Notes (optional)