Careers

Title: Client Solutions Manager
Department: CSM
Direct Reports: None
Location: Anywhere in the U.S.
Pay Range: DOE
*If you are interested in applying, please email your resume to recruiter@answernet.com with ‘Client Solutions Manager’ on the subject line.

Summary of Entry Level Position:
The Client Services Manager’s job is to provide client services to NCSM/PAYG
(Pay-as-you-Go) customers and grow the PAYG client base.
The CSM is responsible for managing client expectations by communicating every step of a project to each stakeholder that is involved. The CSM will be the point of contact for PAYG (Pay-as-you-Go) client services and will work with the sites to ensure proper service levels/staffing/call quality for PAYG. This individual will also work closely with sales to identify and refer upsell opportunities.

This is a dayshift position, Monday-Friday. Pay will be based on experience.

Job Duties / Responsibilities / Essential Functions

• Responsible for responding to PAYG customers inquiries via the PAYG
  portal.
• Troubleshoot technical issues with customers and/or coordinate with
  the IT team to resolve larger problems
• Responsible for growing the PAYG customer base.
• Establish and maintain effective relationships and display courtesy
  and sensitivity, negotiate and overcome objections with persuasion
  and persistence.
• Ability to create and implement new processes to improve customer
  retention and satisfaction
• Ability to handle new client projects and build successful plans to
  achieve business goals.

Required Knowledge /Skills / Abilities / Qualifications:

• TAS experience
• Interest in learning Sales, as well as, Client Services
•  Entrepreneurial spirit.
• Excellent communication skills, both written and verbal.
• Professional telephone manner.
• Strong PC, data entry and MS Excel skills
• Script and Call Flow programming.
• Ability to write clearly and concisely.
• Ability to multi-task and work independently.
• Reliable and responsible.

Required Education / Certifications:

• Call center and customer service experience
• Previous account management experience a plus

POSITION SUMMARY
This successful candidate in this entry level position will provide support for a variety of client/server online systems, with a focus on agent call scripting. Daily responsibilities include performing basic analysis, design, development, reporting and data analysis for sites across the AnswerNet network in the US and Canada. This position will require participation in the technical design and functional specifications for new call scripts, enhancements, reporting and maintenance to existing call scripts. Our customers cover a wide range of industries, offering a great degree of variety in the applications we support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with internal technical teams and internal and external customers to define requirements, propose
  solutions, and negotiate timelines.
• Utilize Call Scripter to create call center agent scripts.
• Create and execute test plans, and work with internal users to obtain approvals.
• Performs other technical project duties as assigned.

MINIMUM QUALIFICATIONS

• Understanding of Answernet Call Scripter application.
• HTML, CSS, JavaScript and Jquery programming experience helpful.
• Familiarity with queries and any relational database is also helpful (e.g., MySQL, MS SQL Server, etc).
• Knowledge of Windows and web-based applications, basic networking and internet knowledge, software
  installation, support and troubleshooting.
• Familiarity with Microsoft Office products, specifically Excel

SOFT SKILLS

• Desire to acquire new skills and improve existing skills.
• Ability to work in an extremely fast-paced, dynamic environment.
• Organized and detail oriented, with an ability to manage multiple concurrent tasks.
• Effective verbal and written communication skills that display an ability to explain and discuss complex
  analysis and programming issues in a manner that can be understood by non-technical persons.
• Ability to establish and maintain working relationships with peers, leadership and business partners.
• Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.

LOCATION: 100% REMOTE. MUST WORK US HOURS.

AnswerNet has been in business for over 20 years, with the Mission of “providing people, services, and technology to allow our clients to run their businesses their way.” We have over 30 contact centers across the US and Canada and are quickly growing!

We are seeking people with drive and ambition, self-motivated team players. Reliability, performance, and positivity will set you up for success within AnswerNet. We promote from within whenever possible and are seeking people who have what it takes to advance within the company.

Job Type: Full-time : 9am – 6pm EST Monday through Friday
(after hours as needed)

Payscale: Salary + Commission

Reports to: National Sales Manager

Company Overview:
We are a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) contact center services. Our network consists of 31 physical and 15 virtual contact centers across the U.S. and Canada, offering the broadest selection of services and experience in the market.

Position Overview:
Develop and demonstrate solutions for prospects seeking our call center services, in a consultative manner through company generated leads, and business development efforts. Identify potential sales opportunities from current clients and renew existing clients to drive sales.

Required Qualifications:

• Highly motivated, organized, flexible, and ability to multi-task
• Excellent verbal, writing, grammar, and communication skills
• Active listening skills and good rapport builder
• Detail oriented, logical thought-process, driven
• Proficient in Microsoft Office – Word a must
• Time management & presentation skills
• Exceptional phone manner and etiquette
• Call center experience preferred

Essential Duties and Responsibilities:

• Pursue prospective clients seeking our call center. services, with a sense of urgency, from inquiry to close, to drive sales.
• Use proven sales techniques to sell, build quick rapport, and demonstrate solutions to match client needs.
• Outside the box thinker who can recognize additional needs and propose creative solutions with a value on service.
• Learn and articulate our competitive advantage and niche marketplace.
• Understanding of the sales process, including proposal writing, identifying buying motives, and overcoming objections.
• Establish realistic and obtainable, short, and long-term goals.
• Work within company CRM with excellent documentation.
• Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure ensure company sustainability and profitability.
• Meet or exceed agreed-upon goals.
• Work collaborative with all departments to ensure client and company success.
• Communicate internally and externally, via telephone, e-mail, or face-to-face (in person and on-camera webinar).
• Regular, consistent and punctual attendance.
• Demonstrate company core values at all times.

APPLY HERE: https://www.ziprecruiter.com/job/d3360ffe

Data Analyst Job Description

This role is responsible for maintaining and updating databases, and writing new code as requested or required. This role has an emphasis on SSIS, SSRS, MS SQL, MySQL, C#, and the manipulation of Microsoft Office products to extract information. Daily tasks include database management,
troubleshooting, and developing new solutions to improve data analysis. This job is well suited to people who enjoy analyzing data, finding new ways to solve problems, and have an aptitude for working with computer systems. There is an emphasis on reporting and data maintenance for
multiple systems. Experience with Pentaho Reporting is a plus.
A successful candidate with exhibit strong communication skills including technical writing for user guides as well as independence in troubleshooting and time management.

Duties and Responsibilities

• Design and Test Database Plan: Design, write and modify programs to improve application processing for things such as online applications to websites, data transfer to internal databases, the processing of the application
  data, and online payment systems. Strong ETL Skills are preferred.
• Provide Database Support:
  Part of this role is to create technical training manuals to provide support to other teams and users, as well as gathering user requirements so that improvements can be identified to simplify
  processes and increase productivity.
• Modify Databases and Perform Tests:
  A key responsibility is modifying databases according to requests from teams and managers and performing tests to identify ways to solve database usage concerns and malfunctions. This includes researching new database products, services, and protocols that can enhance the systems in place within the company.
• Communicate with Different Teams:
  Communicate daily with different personalities and departments, responding in a professional manner to queries or requests. They liaise with developers, to improve applications and establish
  best practices for the business. Must be prompt and adept with responding to tickets assigned from within the company system and provide accurate time tracking.
• Construct Queries for Business Analysis:
  Analyze business requirements and program automated scripts to provide end-user support and regular maintenance to the databases. Must create business analysis queries, create custom-designed queries and codes to manipulate information and achieve the goals of the organization.

Job Title: Site Sales Executive

Work Hours: 8am – 5pm CST Monday through Friday (after hours as needed)

Pay Scale: Salary + Bonus

Reports to: Site Sales Manager

Primary Job Duties: Develop and demonstrate cross-sell solutions for current AnswerNet clients. Identify and personalize sales opportunities for our existing client base to drive sales. This position is responsible for promoting customer loyalty and enhancing retention through ongoing and
proactive communication.

Required Qualifications:

• Highly motivated, customer- centric, organized, flexible, and ability to multi-task
• Excellent verbal, writing, grammar, and communication skills
• Active listening skills and good rapport builder
• Detail oriented, logical thought-process, driven
• Highly organized, flexible, and ability to multi-task
• Proficient in Microsoft Office – Word a must
• Time management and presentation skills
• Exceptional phone manner and etiquette
• High School equivalent or better

Essential Duties and Responsibilities:

• Cultivating and maintaining strong relationships within assigned accounts; ensuring
  customer satisfaction.
• Use proven sales techniques to sell, build quick rapport, and demonstrate solutions to
  match client ongoing needs.
• Outside the box thinker who can recognize additional needs and propose creative
  solutions with a value on service
• Consistently reaching out to our current clients; letting them know how our other
  services might benefit their company’s needs.
• Learn and articulate our competitive advantage and niche marketplace.
• Establish realistic and obtainable, short, and long-term goals.
• Excellent documentation
• Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure ensure company sustainability and profitability.
• Meet or exceed agreed-upon goals
• Work collaboratively with all departments to ensure client and company success.
• Communicate internally and externally, via telephone, e-mail, or face-to-face (in person and on-camera webinar)
• Regular, consistent and punctual attendance
• Demonstrate company core values at all times

Location: Work from Home Position

Summary: This is an at-home telephone based position with a heavy emphasis in sales to prospective customers that are calling into an inbound line.  Each employee must provide their own computer and high speed internet access. Our customers are very professional people in the telecommunications industries. We need professional people to provide consultative sales and support over the phone.

Duties include, but are not limited to, the following: 

• Handles incoming sales calls from customers
• Persuasively ask for a sale and possess the drive and focus to meet specific goals
• Continually strive to increase the value of each order using training techniques
• Maintains thorough knowledge of available products, pricing, and services
• Establishes and maintains positive working relationship with customers with ability to answer questions and retain product knowledge
• Communicate with various team members as needed to ensure a smooth sales organization
• Other duties as assigned

Job Requirements:

• Minimum of two years of sales or telemarketing/telephone sales experience
• High School Diploma or equivalent
• Knowledge of computers and relevant software applications
• Proficient in spelling, punctuation, grammar, and other English language skills

Key Competencies:

• Self-motivated
• Ability to handle stress
• Ability to accurately type a minimum of 30 words per minute
• Strong verbal and written communication skills
  
  

More about Quality Contact Solutions
 

Why do we exist? We exist to help people protect their hopes and dreams.

How do we behave? We value quality, urgency, service, achieving goals, being positive, conducting worthwhile work, and being easy to work with.

How will we succeed? We will differentiate ourselves in the following ways:

• Recruiting and Hiring: We look for people who are different. People who want to grow and contribute beyond themselves.
• Training: Our training processes, based upon spaced-repetitive learning, allow you to learn more effectively and retain the processes and information to deliver exceptional results. Training is consistent, continuous and engaging.

Required experience:

• 1 year

How to Apply

Step 1 – Click here to download, fill out and email the application to jobs@qualitycontactsolutions.com

Step 2 – Dial the following phone number (816) 623-2281 and follow the instructions to record yourself reading the script below.  Based on your recording and submitted application, you will be contacted within the next 24 hours to set up an interview.

Script;

Hi, my name is ___________ and I would like to work for Quality Contact Solutions.

As an Inside Sales Professional, (slight pause) I would bring a passion for quality and history of strong results to the organization. 

(Pause)

I enjoy working with a team and helping to reach team goals, (slight pause) while achieving the goals of the client.

(Pause)

In previous positions, customer service has always been a top priority.

Whether I am working with my supervisor, the client, or senior management, I actively listen to what they’re saying (slight pause) to make sure a complete picture of their needs has been captured.

Thank you for this opportunity

Summary:

Quality Contact Solutions is hiring a new full-time Database Developer with an in-depth knowledge of T-SQL, SSIS & Azure. The ideal candidate will have a very strong Microsoft SQL Server background with extensive experience with moving data to and from Azure SQL Server from premise SQL Servers, file shares and SFTP sites. The candidate will be responsible for building automated ETL processes for importing multiple types of files into Azure SQL and building legacy data migration processes. This candidate will also be responsible for creating and maintaining complex queries which will be used by our Tableau reports. The Database Developer will work closely with the Vice President of Information Services to develop and implement a data migration strategy.

Quality Contact Solutions is an award-winning outbound telemarketing organization that represents some of the largest brands in the U.S. As a virtual company, this candidate will work from home using the tools and technology provided by our company.

Duties include, but are not limited to, the following:

• SQL Development – designing, writing and troubleshooting SQL Code (Stored Procedures, Functions, Tables, Indexes)
• Creating automated ETL processes & jobs to import and export data to and from SQL Server tables
• Migrate existing SSIS packages to Data Factory
• Assist with the conversion from SQL Server 2008 to SQL Server 2019
• Modify existing SQL Server 2008 code to work in the Azure SQL environment
• Review data for inconsistencies or anomalies that could skew analytical results

   

Job Requirements:

• Must have strong computer skills with demonstrated experience SQL Server
• Experience in writing complex and optimized SQL queries, creating stored procedures and database scripts.
• Experience in Azure Data Factory is strongly desired
• Microsoft SQL Server training and certification strongly desired
• Microsoft Access experience strongly desired
• Experience in Windows Administration, Active Directory and networking a plus
• PowerShell a plus
• Tableau a plus
• Must have strong attention to detail and analytical skills

• Must have the ability to organize, prioritize, and deliver multiple projects with accurate and verifiable results
• Ability to collaborate effectively and work as part of a team

   

About Quality Contact Solutions:

Why do we exist? We exist because the world is driven by sales.

How do we behave? We value quality, urgency, service, achieving goals, being positive, conducting worthwhile work, and being easy to work with.

How will we succeed? We will differentiate ourselves in the following ways:

• Using standardization in setting up every new client
• Operating in a virtual model
• Using cutting edge technology
• Creating a deep roster of vendors to ensure we capitalize on vendors’ strengths for various programs
• Creating deep relationships by conducting ourselves with fairness to both clients and our vendors

   

How to Apply:

Step 1 – Click here to download, fill out and email the application to jobs@qualitycontactsolutions.com
Step 2 – Send your resume to jobs@qualitycontactsolutions.com indicating your interest in the Accounting Clerk position.