Careers

Job description:

This position is responsible for contacting large property management companies and building owners to discuss getting Amazon Key for Business installed in their multi-tenant buildings various US Markets.

Reports to:

Amazon Key for Business Sales Manager

Qualifications:

– 3 to 5 years of sales experience.

– Must be responsive to customer and client needs, possess a passion for quality, and have a history of strong sales results.

-Must have compelling communication and influencing skills to succeed in a fast-paced sales environment.

Daily Responsibilities:

• Identifying high value prospects for Amazon Key for Business.
• Makes outbound calls to property managers and building owners to persuade them to allow Amazon Key for Business to install a device in their building which makes it easier for Amazon delivery drivers to deliver packages.
• Logs each contact in Zoho CRM.
• Works as a team with the Sales Manager, the cold call prospecting team and the administrative resource to achieve installation goals in the Los Angeles, CA market.
• Actively participates with the Sales Manager and other Regional Sales
Executives in the U.S. market to establish strategic goals and action plans.
• Provide daily updates to company leadership on large opportunities and the status of the sales funnel.

AnswerNet has been in business for over 20 years, with the Mission of “providing people, services, and technology to allow our clients to run their businesses their way.” We have over 30 contact centers across the US and Canada and are quickly growing!

We are seeking people with drive and ambition, self-motivated team players. Reliability, performance, and positivity will set you up for success within AnswerNet. We promote from within whenever possible and are seeking people who have what it takes to advance within the company.

Job Type: Full-time : 9am – 6pm EST Monday through Friday
(after hours as needed)

Payscale: Salary + Commission

Reports to: National Sales Manager

Company Overview:
We are a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) contact center services. Our network consists of 31 physical and 15 virtual contact centers across the U.S. and Canada, offering the broadest selection of services and experience in the market.

Position Overview:
Develop and demonstrate solutions for prospects seeking our call center services, in a consultative manner through company generated leads, and business development efforts. Identify potential sales opportunities from current clients and renew existing clients to drive sales.

Required Qualifications:

• Highly motivated, organized, flexible, and ability to multi-task
• Excellent verbal, writing, grammar, and communication skills
• Active listening skills and good rapport builder
• Detail oriented, logical thought-process, driven
• Proficient in Microsoft Office – Word a must
• Time management & presentation skills
• Exceptional phone manner and etiquette
• Call center experience preferred

Essential Duties and Responsibilities:

• Pursue prospective clients seeking our call center. services, with a sense of urgency, from inquiry to close, to drive sales.
• Use proven sales techniques to sell, build quick rapport, and demonstrate solutions to match client needs.
• Outside the box thinker who can recognize additional needs and propose creative solutions with a value on service.
• Learn and articulate our competitive advantage and niche marketplace.
• Understanding of the sales process, including proposal writing, identifying buying motives, and overcoming objections.
• Establish realistic and obtainable, short, and long-term goals.
• Work within company CRM with excellent documentation.
• Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure ensure company sustainability and profitability.
• Meet or exceed agreed-upon goals.
• Work collaborative with all departments to ensure client and company success.
• Communicate internally and externally, via telephone, e-mail, or face-to-face (in person and on-camera webinar).
• Regular, consistent and punctual attendance.
• Demonstrate company core values at all times.

AnswerNet has been in business for over 20 years, with the Mission of “providing people, services, and technology to allow our clients to run their businesses their way.” We have over 30 contact centers across the US and Canada and are quickly growing!

We are seeking people with drive and ambition, self-motivated team players. Reliability, performance, and positivity will set you up for success within AnswerNet. We promote from within whenever possible and are seeking people who have what it takes to advance within the company.

Job Type: Full-time M-F 9-6 (typical hours, you may need to work outside of this time frame
occasionally)

Salary: $ 18.00
Benefits available after 90 days for FT employees

Summary of Position:
Responsible for ensuring profitability and functionality of IB Shared projects. This includes but is not limited to implementation of the following:

Job Duties / Responsibilities / Essential Functions:

• Singular point of point of contact between Operations and Client Services to ensure client
  success
• Escalate concerns to supervisor and/or appropriate account management
• Facilitate employee training and development
• Provide leadership and guidance for staff both in office and remote
• Maximize call center performance optimization through report analysis
• Any other duties as assigned by management

Required Knowledge /Skills / Abilities / Qualifications:

• Organized and detailed oriented
• Dedication to the quality of operations
• Data Analyst and reporting skills are a must
• WFM (Workforce management) skills are preferred to maximize agent utilization and
  client success
• Strong verbal and written communication
• Strong customer service skills, diplomacy, and tact
• Advanced level Microsoft Office Skills (especially Excel)
• Experience with G-Suite
• Must be team-oriented and possess the ability to maintain a positive work environment for both in office and remote employees

Required Education / Experience:

• Bachelor’s degree preferred but not required.
• Must have 3+ years of call center management/leadership experience.

Environmental / Physical / Mental Demands

• Ability to lift up to 20 lbs
• Ability and willingness to sit at a desk/computer for duration of shift
• Ability and willingness to type/view a computer for the duration of your shift
• Ability and willingness to make and deal with quick decisions in a high stress environment

Work Environment

• Office/Call Center

The Client Solutions Specialist’s job is to support organizational growth by providing strategic client direction, building new relationships and maintaining existing client relationships, as well as ensuring that client projects are implemented according to client agreement. CSS is responsible for managing client expectations by communicating every step of a project to each stakeholder within Answernet. CSS will be the point of client contact for large and/or multi-site accounts.

Job Duties / Responsibilities / Essential Functions:

• Handle multisite inbound/outbound call center/client operations.
• Ability to handle new client projects and build successful plans to achieve business
  goals.
• Ability to create and implement new processes to improve customer retention and
  satisfaction.
• Ability to establish and maintain effective relationships and display courtesy and
  sensitivity, negotiate and overcome objections with persuasion and persistence.

Required Knowledge /Skills / Abilities / Qualifications:

• Excellent communication skills, both written and verbal.
• Intermediate to advanced proficiency in Excel
• Professional telephone manner.
• Strong PC and data entry skills.
• Script and Call Flow programming.
• Ability to write clearly and concisely.
• Ability to multi-task and work independently.
• Reliable and responsible.
  Required Education / Certifications:
• 2-5 years’ experience in call center operations or client service/project management.
• Previous account management experience required
  Environmental / Physical / Mental Demands
• Strength Guidelines
• Ability and willingness to lift up to 20 lbs.
• Motion Parameters
• Ability and willingness to sit at a desk from the length of your scheduled shift.
• Ability and willingness to type on a computer.
• Vision and Hearing Requirements
• Ability and willingness to view and read a computer screen for the length of your scheduled shift.
• Ability and willingness to speak with clients and internal employees via telephone or e-mail.
• Emotional Demands: Ability and willingness to make quick decisions. Ability and willingness to deal with high stress fast pace situations. Ability and willingness to interpret data accurately.
• Work Environment: Office/Call Center

Job Type: Full-time

This successful candidate in this entry level position will provide support for a variety of client/server & online systems, with a focus on agent call scripting. Daily responsibilities include performing basic analysis, design, development, reporting and data analysis for sites across the AnswerNet network in the US and Canada. This position will require participation in the technical design and functional specifications for new call scripts, enhancements, reporting and maintenance to existing call scripts. Our customers cover a wide range of industries, offering a great degree of variety in the applications we support.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Work with internal technical teams and internal and external customers to define requirements, propose
  solutions, and negotiate timelines.
• Utilize Call Scripter to create call center agent scripts.
• Create and execute test plans, and work with internal users to obtain approvals.
• Performs other technical project duties as assigned.

MINIMUM QUALIFICATIONS

• Professional experience with web scripting; HTML, CSS, JavaScript and Jquery
• Familiarity with queries and any relational database (e.g., MySQL, MS SQL Server, etc.).
• Knowledge of Windows and web-based applications, basic networking and internet knowledge, software
  installation, support and troubleshooting.
• Familiarity with Microsoft Office products, specifically Excel
  SOFT SKILLS
• Desire to acquire new skills and improve existing skills.
• Ability to work in an extremely fast-paced, dynamic environment.
• Organized and detail oriented, with an ability to manage multiple concurrent tasks.
• Effective verbal and written communication skills that display an ability to explain and discuss complex
  analysis and programming issues in a manner that can be understood by non-technical persons.
• Ability to establish and maintain working relationships with peers, leadership and business partners.
• Strong planning, organization, critical thinking, decision-making skills and problem-solving aptitude.

LOCATION: 100% REMOTE. MUST WORK US HOURS.

APPLY HERE: https://www.ziprecruiter.com/job/d3360ffe

Data Analyst Job Description

This role is responsible for maintaining and updating databases, and writing new code as requested or required. This role has an emphasis on SSIS, SSRS, MS SQL, MySQL, C#, and the manipulation of Microsoft Office products to extract information. Daily tasks include database management,
troubleshooting, and developing new solutions to improve data analysis. This job is well suited to people who enjoy analyzing data, finding new ways to solve problems, and have an aptitude for working with computer systems. There is an emphasis on reporting and data maintenance for
multiple systems. Experience with Pentaho Reporting is a plus.
A successful candidate with exhibit strong communication skills including technical writing for user guides as well as independence in troubleshooting and time management.

Duties and Responsibilities

• Design and Test Database Plan: Design, write and modify programs to improve application processing for things such as online applications to websites, data transfer to internal databases, the processing of the application
  data, and online payment systems. Strong ETL Skills are preferred.
• Provide Database Support:
  Part of this role is to create technical training manuals to provide support to other teams and users, as well as gathering user requirements so that improvements can be identified to simplify
  processes and increase productivity.
• Modify Databases and Perform Tests:
  A key responsibility is modifying databases according to requests from teams and managers and performing tests to identify ways to solve database usage concerns and malfunctions. This includes researching new database products, services, and protocols that can enhance the systems in place within the company.
• Communicate with Different Teams:
  Communicate daily with different personalities and departments, responding in a professional manner to queries or requests. They liaise with developers, to improve applications and establish
  best practices for the business. Must be prompt and adept with responding to tickets assigned from within the company system and provide accurate time tracking.
• Construct Queries for Business Analysis:
  Analyze business requirements and program automated scripts to provide end-user support and regular maintenance to the databases. Must create business analysis queries, create custom-designed queries and codes to manipulate information and achieve the goals of the organization.

Job Title: Site Sales Executive

Work Hours: 8am – 5pm CST Monday through Friday (after hours as needed)

Pay Scale: Salary + Bonus

Reports to: Site Sales Manager

Primary Job Duties: Develop and demonstrate cross-sell solutions for current AnswerNet clients. Identify and personalize sales opportunities for our existing client base to drive sales. This position is responsible for promoting customer loyalty and enhancing retention through ongoing and
proactive communication.

Required Qualifications:

• Highly motivated, customer- centric, organized, flexible, and ability to multi-task
• Excellent verbal, writing, grammar, and communication skills
• Active listening skills and good rapport builder
• Detail oriented, logical thought-process, driven
• Highly organized, flexible, and ability to multi-task
• Proficient in Microsoft Office – Word a must
• Time management and presentation skills
• Exceptional phone manner and etiquette
• High School equivalent or better

Essential Duties and Responsibilities:

• Cultivating and maintaining strong relationships within assigned accounts; ensuring
  customer satisfaction.
• Use proven sales techniques to sell, build quick rapport, and demonstrate solutions to
  match client ongoing needs.
• Outside the box thinker who can recognize additional needs and propose creative
  solutions with a value on service
• Consistently reaching out to our current clients; letting them know how our other
  services might benefit their company’s needs.
• Learn and articulate our competitive advantage and niche marketplace.
• Establish realistic and obtainable, short, and long-term goals.
• Excellent documentation
• Write sales proposals and agreements, from approved templates, to establish a clear understanding of the proposed scope of work and deliverables matched to the approved company pricing structure ensure company sustainability and profitability.
• Meet or exceed agreed-upon goals
• Work collaboratively with all departments to ensure client and company success.
• Communicate internally and externally, via telephone, e-mail, or face-to-face (in person and on-camera webinar)
• Regular, consistent and punctual attendance
• Demonstrate company core values at all times