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Careers
Are you outgoing? Are you a team player? Do you need flexibility? Split shifts or non-standard working hours?
Our Careers page has plenty of rewarding career options to choose from within our company.
Let's Grow Together
Join a Fast Growing Company
AnswerNet’s great team of dedicated employees has made us one of the fastest growing companies in the US. Read about benefits and available positions below and start your career with AnswerNet today. We don’t post jobs; we offer rewarding careers.
Open Positions
Explore our current openings in both the United States and Canada. Please browse and click through our open positions for more information.
United States Careers
Internal
Please send internal resumes to recruiter@answernet.com with the Job Title in the subject line.
APPLY HERE: https://www.ziprecruiter.com/job/72bde901
Work Hours: 12:00am-11:00am ET with a 1-hour Lunch
It’s a 10 hour shift 4 days a week
Pay Range: $16/hr
Reports to: General Manager Michelle Allen
Job Type: Full-time
Company Overview
We are a full-service provider of outbound, inbound, technical assistance, and automated call center for Tech issues.
Job Summary
In this position, you will be responsible for managing our client technical issues, working tickets, answering inbound calls, Making Outbound calls, tracking your time, queue monitoring, monitoring PRTG, and performing various duties. Strong organizational skills, attention to detail, and the ability to multitask are essential for success in this role.
Job Description
Providing technical support for a variety of devices, including Windows desktop PCs, Apple and Android mobile devices, printers and troubleshooting basic networking email and VPN issues.
- Responsible for the ongoing maintenance of AnswerNet’s desktop environment.
- Diagnose and resolve a wide range of Windows desktop applications, such as Microsoft office.
- Creates and maintains user e-mail accounts.
- Provide trouble shooting support for Printers
- Provides e-mail training and software support.
- Assists users in archival and access mechanisms.
- Assist Users with accessing their internal machines (varies per client)
- Oversee monitoring network configurations, as well as ensuring service level agreements are met in
various environments. - Managing Microsoft Active Directory on Windows server 2016, 2019.
- Managing user accounts and their associated attributes, such as name, email address, password, and
security groups in Azure AD. - A high-performing, customer-focused support individual who oversee infrastructure and IT support for
over 3000+ users across hundreds of servers and 30+ physical locations. - Install and configure hardware, software, systems, networks, printers, and scanners.
- Respond to breakdowns and other technical issues, including investigating, diagnosing, and solving
computer software and hardware problems.
Required Qualifications:
- Ability to work from home (this is a remote position)
- Some form of technical background/field
- Have a quiet background/surrounding to work in
- Keen sense to detail
- Know how to properly Document their work
- Excellent verbal, writing, grammar, and communication skills
- Proficient in Microsoft Office – Excel & Word a must
- Experience with G suite & CRMs
- Strong computer and Internet skills
- Great problem-solving and critical-thinking skills
- Project coordination experience a plus
- Strong attention to detail
- High School equivalent or better
Canada Careers
Don’t see your area of interest? Click here to submit your resume to be considered for future opportunities. Our business continues to expand, so check back frequently.
AnswerNet is an Equal Opportunity Employer.
Employment Benefits with a Career at AnswerNet
Call Center Agent/Supervisor Benefits
- Advancement Opportunities
- Continued Training
- Casual Atmosphere and Dress Code
- Flexible Work Schedules (Full and Part-time)
- 401(k) and Health, Dental, Vision Coverage for Qualified Employees
- PTO (Paid Time Off)
- Increased Holiday Work Pay
- 24/7/365 Scheduling
Corporate Level Benefits
- Advancement Opportunities
- Competitive Compensation
- Continued Training
- Business Casual Atmosphere and Dress Code
- 401(k) and Health, Dental, Vision Coverage for Qualified Employees
- Disability Insurance
- PTO (Paid Time Off)
- Paid Holidays
AnswerNet Cares
The “AnswerNet Cares” Program provides all employees with the opportunity to give back to charities and other nonprofits.
The program is committed to donating up to $250 to 20 individual charities per year for the next 10 years (a maximum of $5,000 per year).
Qualifying charities must be recognized by the IRS as a 501c3-certified organization. They also may not be religion-based, unless specifically approved by the fund administrator.
For more information, please visit AnswerNetCares.com.
AnswerNet Cares
The “AnswerNet Cares” Program provides all employees with the opportunity to give back to charities and other nonprofits.
The program is committed to donating up to $250 to 20 individual charities per year for the next 10 years (a maximum of $5,000 per year).
Qualifying charities must be recognized by the IRS as a 501c3-certified organization. They also may not be religion-based, unless specifically approved by the fund administrator.
For more information, please visit AnswerNetCares.com.
Employee Experience
Discover what AnswerNet employees say about working with us. It’s not just a job – it’s a career you can be proud of. All comments come from Glassdoor.com reviews.
Experts are there to help guide you, mentors and leadership are supportive and not demanding, and help to find you the right tools or resources you need.
Co-workers take pride in their work which pushes you to do better, which creates a fun atmosphere to be a part of.
The company continues to grow. Why? Smart people doing the right things – training, enhancing benefits, expanding offerings, and assuring clients have an excellent experience.
The management staff is very involved and supportive. This company offers growth potential. The strong culture makes it a fun place to work.
Onboarding Process
Our Onboarding Process is streamlined with automation to achieve a better experience for each individual applicant. All new employees will be formally integrated into our organization. This is to make you feel welcome into our company culture. We also introduce you to the tools and teams that you will be working with.
Employment Inquiry Form
Please click here to send your resume via email and our recruitment team will get back with you soon if your experience meets our qualifications.
We apologize for the inconvenience.
Please fill out the form below to inquire about employment at any of our 31 locations throughout the United States and Canada.
Employment Inquiry Form
Please fill out the form below to inquire about employment at any of our 31 locations throughout the United States and Canada.