Help Desk Services

Your Customers Deserve One-on-One Personal Attention.

Help Desk Services

Help Desk Service Levels for Your Customers

By using AnswerNet’s Help Desk Services, you can provide your customers with excellent customer care and technical support 24/7.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Help Desk Service Levels for Your Customers

Help desk triages each call by opening a trouble ticket and escalating calls to your appropriate staff member in any format you desire (live patch, voicemail, text, email or SMS.

Resolving issues, helping you retain valuable customers

AnswerNet’s Help Desk Services can help you reduce your operational costs, increase your customer service and provide your customers with a greater level of support. Our goal is to provide you with successful Help Desk Services an affordable cost.

Our staff triages each call by opening a trouble ticket and reliably escalating calls to your appropriate staff member in any format you desire (live patch, voicemail, email or SMS). This ensures your customers receive the support they need.

Three Help Desk Service Levels

AnswerNet’s Help Desk Services can be handled and escalated to three distinct levels/tiers:

Level 0: Self-service Solutions for Help Desk

AnswerNet can provide troubleshooting assistance via text or IVR, allowing customers to handle the most basic of technical issues without any intervention from a live help desk representative.

Level 1 & 2: General Help Desk Assistance and Experienced Technicians

AnswerNet can provide 24/7 help desk support with shared, dedicated, or hybrid call center agent environments. These help desk agents will answer calls utilizing a customized knowledge base with directions how to handle common technical issues. More complex matters can be escalated to your in-house technical staff.

Features & Benefits


  • Flexible Scripting
  • Customized Escalation Procedures
  • Dealer Locator
  • Field Dispatch Services
  • Multilingual Support
  • Call Patching and Routing
  • Advanced Ticketing System
  • Cross-Selling and Up-Selling
  • Integration with Online Help Desk Software


  • 3 Levels to Fit Your Needs
  • Shared or Dedicated Agent Options
  • 24/7/365 Customer Care
  • Established Response Library
  • General Sales Support
  • Order Taking and Payment Processing
  • PCI-DSS Compliant

Integration with Web-Based Help Desk Software

We can customize our services to integrate with your current online help desk software providing you the option to outsource all your help desk calls to us. Our new cloud-based call center platform can include seamless integration with the SugarCRM, Salesforce or Zendesk® web-based help desk software.

Inbound Services

We have a wide array of options to suit any business need.

  • Telephone Answering Service
  • Customer Service and Support
  • Order Processing
  • Data Breach Services
  • Dispatch Services
  • Direct Response
  • Emergency Call Center Services
  • Building Maintenance Management
  • Help Desk Services
  • Recall Services
  • COVID-19 Business Relief
  • Contact Tracing Services
  • Hotline Services (SOX, Corporate)
  • Live Chat
  • Whistleblower Hotlines
  • Virtual Receptionist
  • Appointment Management
  • Disaster Response
  • Overflow/After-Hours Support
  • Cell Phone Answering Services
  • Loyalty Program Support

Are You Ready to Take Your Customer Service to the Next Level?

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* Phone Number: (w/ extension)
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* Are you looking to outsource your incoming calls or outgoing calls? (Select One)
Inbound   Outbound