Services for Contractors and More
Call Center Services for the Construction Sector
As a contractor in the construction industry, you likely spend much of your time at meetings or on the road between locations. Your hectic schedule can make it all too easy to miss important customer calls and lose business opportunities.
AnswerNet offers a unique blend of telephone answering service and other call center options to ensure that all your calls are handled quickly and accurately.
Call Center Services for the Construction Sector
AnswerNet understands the call center needs of the construction industry and how unpredictable it can be. Whether your company is engaged in the construction of buildings, engineering projects, or a special trade, we can customize our call center services to meet your business needs. Use our answering service to free up your schedule by answering the calls for you, and scheduling your appointments.
Building Construction - general contractors
We provide customized telephone answering and appointment scheduling services for all types of general contractors and operative builders engaged in the construction of residential, farm, industrial, commercial, or other buildings.
Heavy Construction- Highways, bridges, railroads
Our friendly, professional agents go through a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.
Special Trade - Painting, Electrical, HVAC
There are also many types of special trade contractors who undertake activities that are specialized either to building construction, including work on mobile homes, or to both building and non-building projects. AnswerNet provides a full range of telephone answering and other call center services for contractors engaged in projects such as painting, electrical work, plumbing, HVAC, etc. See for example our call center services for the HVAC and plumbing industries.
Telephone Answering Service for Contractors
Any construction industry contractor can benefit by using our telephone answering services. Whether you are a contractor in building construction, heavy construction, or special trades, your business likely requires you to have a mobile office. It is all too easy to miss calls, which could result in missed bid opportunities, loss of customers due to poor customer service, or straining relationships with suppliers.
Avoid losing customers and free up your hectic schedule. Let AnswerNet answer the calls. With our telephone answering service your phones are answered by a live agent 24/7/365, and your callers get exceptional customer service at a fraction of the cost to staff your office.
Also consider integrating our telephone answering services with our other call center services. Let our agents take messages and schedule appointments, provide basic estimates according to your fees and services roster, dispatch your field staff, or conduct follow-up survey calls. We can even answer your mobile text messages and email for you.
Save On Receptionist and Staffing Costs
Hiring just one full-time 40 hours/week receptionist in-house can easily cost well over $2800/month in wages, benefits, and office space rental. This does not include the additional costs of office equipment, furniture, computer, office supplies and utilities.
If you are considering hiring an in-house receptionist you will have to consider taking the time for the hiring process, you will have to take additional time out of your week to train that new employee, finding coverage if they cannot make it in to the office due to the weather or personal reasons, and lastly, you will have to consider firing that employee or replacing them if something happens or they quit.
Features & Benefits
Features
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24/7 Live Agent Answering
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Call Screening
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Live Agent Call Dispatching
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Emergency Dispatch Service
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Appointment Scheduling and Reminders
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Multilingual Support
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Mobile Phone Answering
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Virtual Receptionist
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Email Receptionist
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Local and Toll-Free Numbers
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Online Customer Portal
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SMS and Email Delivery
Benefits
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Cost Effective
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Flexible Integration with Live Agents and Automation
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Customizable Monthly Plans
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Mobile Service Anywhere
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Professional Image