While the digital world has forced a different buying experience, one thing hasn’t changed – the consumer’s need for personal interaction.
Successful businesses are dependable and reliable. How can you ensure your business can be seen that way? Try meeting deadlines! Here’s how.
Tracking outbound calls is crucial to the sales funnel. These metrics help make data-driven marketing decisions, helping your business grow.
Working in customer service, you’re bound to have a stressful customer interaction eventually. The question is – how do you cope?
It’s no secret that customer service can be a tough industry to work in. But customer service has very rewarding moments as well, and the job can be extremely fulfilling if your representatives are properly supported. Read on for some ways managers, business owners, or supervisors can help make their …
When quality monitoring is reviewed and resolutions formed, your call center campaign will reach its full potential.
Social media can be a great tool for energy companies to reach more customers, provide support, and become leaders in the industry.
Bad reviews can be a dealbreaker for potential customers. So how should a small business owner manage and handle the reviews?
Working in a call center does have its challenges, but with the right demeanor, focus, attitude, and goals, it can be very rewarding.
6 Socials and Their Unique Advantages Series 5: Invest in Social Media Social media is a valuable asset to have when marketing to prospective students. You need a strong online presence to attract new students for even the slightest consideration. The good news is that higher education institutions have a …