Not all telephone answering services are the same, nor should they be. When entering into any partnership, like outsourcing for an answering service, you should do some comparative research. However, this isn’t the only point of divergence you should be aware of. What to Look for in a Telephone Answering …
What Should You Look for in a Telephone Answering Service?Read More »
HVAC companies are the superheroes we never knew we needed. Whether doing a routine maintenance check or answering a desperate call in the middle of the night, they are essential. Customers rely on this service and find comfort in knowing a technician is only a call and a schedule away. …
BPO is a common acronym in the call center world. It stands for business process outsourcing, a term used to describe the hiring of a third-party to complete a business operation. BPO call centers partner with clients to process a company’s incoming and outgoing consumer calls. How is a BPO …
As the saying goes, “nothing happens until a sale is made.” Unfortunately, getting your sales reps in front of prospects to make sales has never been more challenging. One solution savvy sales executives are turning to in solving this problem is the use of outsourced appointment setting services. While experienced …
Is your nonprofit having a hard time engaging your donors? Whether you’re a small nonprofit or a large one, you know that engaging your donors is a key to success. Donor engagement is the way your nonprofit organization interacts with its donors. Sending out blogs and posting them on social …
8 Blog Ideas for Nonprofits that Will Get the Attention of DonorsRead More »
Why cut a large audience out of your service capabilities when you can easily introduce accessibility options? Providing accessible customer service options ensures every caller gets the attention they deserve. What is Accessibility? Accessibility, in general terms is, the practice of making your website, product, or service available to all. …
Regardless of industry, your incoming call volume can be overwhelming. Virtual receptionists are there to take calls day or night. They answer all calls quickly, professionally, and without interruption. Is this the flexible, cost-effective way of managing your office communications you’ve been looking for? How Does a Virtual Receptionist Help? …
The Benefits of a Virtual Receptionist for Any BusinessRead More »
Business owners often question what call center location is best for them, their business, and their customers. This isn’t always an easy question to answer. The main factors to consider when choosing the location are cost, company and client needs, time zone, and language barriers. What Call Center Location Terms …
What Call Center Location is Right for You? (& Considerations)Read More »
There are many unique terms thrown around in the contact center industry, such as Automation, BPO, IVR, and Teletypewriter, but the most common are Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there’s a …
How Your Business Benefits from Outbound Call Center ServicesRead More »
Do you own or run a property management company? Are you looking to reduce costs yet improve your tenant service? The struggle to keep up with maintenance issues can be costly and overwhelming. Yet, an effective way to cut costs is to outsource some of the responsibilities. You can outsource …
Property Managers: How Answering Services Increase RevenueRead More »
