As one of the largest call center operators in North America, AnswerNet team members are routinely asked by both prospective clients and experienced call center users what some of the call center acronyms in our space mean. We have answered these questions so many times, we thought the industry could …
It seems like everyone is working from home these days; is your business switching to a virtual office? Can you relate to these statistics: During the peak of COVID-19, close to 70% of full-time workers were working from home. Now, many work from home at least 1 day per week. …
We can all relate; not every customer service experience is a pleasant one. Great customer service is not something that just occurs. It’s a process that needs to be cultivated and built through training and experience. Businesses often look for ways to improve their customer relationships, and the answer always …
Third-party verification is a secure – and often required – means of protecting a business from sales fraud. More importantly, it protects the end user from less than savory business practices. The traditional way businesses conduct third-party verification typically includes a sales agent, the end user, and the verifier. However, …
4 Reasons Why You Need IVR in Third-Party VerificationRead More »
In the United States and Canada, there are more than 65,000 answering service providers. With so many companies to choose from, selecting the firm that is right for your company can be challenging. To help you make sure you partner with the ideal answering service, we’ve provided a list of essential items for …
What Should You Look for in a Telephone Answering Service?Read More »
HVAC companies are the superheroes we never knew we needed. Whether doing a routine maintenance check or answering a desperate call in the middle of the night, they are essential. Customers rely on this service and find comfort in knowing a technician is only a call and a schedule away. …
BPO is a common acronym in the call center world. It stands for business process outsourcing, a term used to describe the hiring of a third-party to complete a business operation. BPO call centers partner with clients to process a company’s incoming and outgoing consumer calls. How is a BPO …
As the saying goes, “nothing happens until a sale is made.” Unfortunately, getting your sales reps in front of prospects to make sales has never been more challenging. One solution savvy sales executives are turning to in solving this problem is the use of outsourced appointment setting services. While experienced …
Is your nonprofit having a hard time engaging your donors? Whether you’re a small nonprofit or a large one, you know that engaging your donors is a key to success. Donor engagement is the way your nonprofit organization interacts with its donors. Sending out blogs and posting them on social …
8 Blog Ideas for Nonprofits that Will Get the Attention of DonorsRead More »
Why cut a large audience out of your service capabilities when you can easily introduce accessibility options? Providing accessible customer service options ensures every caller gets the attention they deserve. What is Accessibility? Accessibility, in general terms is, the practice of making your website, product, or service available to all. …
