Automated

Email Management

Email Response Services for Sales Inquiries, Product Recommendations, Resolution of Customer Complaints, Trouble Tickets and Lead Forms, Message Forwarding, Database Entry, Order Entry and Processing.

AnswerNet’s Email Management

Let AnswerNet Be Your Info@, Sales@, Support@

Your customers, clients and prospects expect a timely response when they email your company.

AnswerNet can be your “info@,” “sales@” and “support@” – saving you time and resources while freeing your staff to handle more productive tasks.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Email Management Services Tailored to Your Business Needs

AnswerNet’s Email Response is tailored to your specific needs.  Our agents can simply sort your emails, forward the messages to the appropriate person or directly respond to the sender using a customized response library.

Quality Email Response

Our agents are selected based on their superior writing, typing and comprehension skills. You can feel confident they will provide clear, concise and prompt responses. Furthermore, our agents can respond to emails using a database of pre-approved, canned answers—providing your prospects with quicker and more accurate responses.

The agents will also escalate issues that they cannot resolve to your appropriate team members. If there are truly urgent messages, we can call or page your employees. To assure customers that their messages are being read, AnswerNet can send out receipt confirmations.

Email Management Program Options

Not sure how much email you might need help with? To best fit your volume and needs, you can choose between a shared or dedicated-agent environment.

Furthermore, we can help you stay competitive in today’s market by helping you communicate more effectively. AnswerNet has agents fluent in Spanish and French and can provide many more languages through our translation partners.

AnswerNet can even save and store all email communications, give you peace of mind. Now you never have to worry about compliance issues or communication discrepancies.  

Features & Benefits

Features

  • Live Agents Managing Your Email 24/7/365
  • Monitor and Filter Messages According to Priority
  • Escalation Procedures Tailored to Your Needs

Benefits

  • Provide Customers with 24/7 Access to Your Company
  • Agents Trained in Email Response
  • Customize a Response Library
  • Keep Urgent Messages and Leads Fresh

Automated Services

Businesses looking for automated solutions have a variety of options to choose from with AnswerNet. Click any of the services below to learn more.

  • Interactive Voice Response (IVR)
  • Voicemail Services
  • Dealer Locator
  • Appointment Reminders
  • Online Appointment Scheduling
  • Email Management
  • Fax
  • Check-In Services
  • Follow Me
  • Holiday Greeting
  • SMS Text Messaging
  • Voiceover Talent

Are You Ready to Take Your Customer Service to the Next Level?

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