Providing Public Sector Call Center Support
Answering Services and Call Center Solutions
If you work in the public sector, you know that it is imperative to provide effective communications to the people of your town, city, or state. AnswerNet provides accurate and timely call center services to the government industry — from answering services to disaster response and contact tracing, we are here to help.
Government Answering Services
The government is required to provide citizens with effective and timely communications. AnswerNet can provide you with turnkey call center services to better serve your constituents. For details on the types of services we can provide, click on any of the services listed below:
- Telephone Answering Services
- Contact Tracing
- Emergency Call Center Services
- Disaster Response Answering Services
- Dispatch Services
- Help Desk
- Online Appointment Scheduling
If you’re looking for a service that is not listed here, click here to request information on the service you desire.
Government Call Center Experience
AnswerNet has extensive experience with government accounts. You can rest assured that your important calls are handled with professionalism, accuracy and are transferred immediately when necessary.
You can rely on AnswerNet for all your departmental call-handling needs. We have extensive experience with Local, State and Federal Government Agencies.
We have provided government telephone answering services for departments such as agriculture, defense, environmental protection, health and human services, housing, law enforcement, occupational safety, transportation and utilities.
Training and Handling of Government Answering SErvices
We will train our agents on your procedures and develop scripts using your terminology to provide callers with effective answering services for the government.
You can also select how you want to obtain your messages with your choice of screened or unscreened warm transfers, voicemail, email, SMS texting and fax. You can call-forward any number and use any number of lines. We can also page you for important messages.
Multilingual Communication Support
To serve non-English speakers, we can provide call center services to the government in Spanish and French, plus in other languages through our translation partners. To connect with the hearing-impaired, we provide TTY and IP Relay services.
Disaster Response and Recovery Services
Our disaster backup services and Emergency Call Center Services can keep your program going, even during natural and man-made disasters or pandemics. We will provide the center(s) that best fits your disaster response needs.
Contact Tracing Services
During pandemics like the COVID-19 Pandemic, contact tracing can be an important tool in mitigating the spread of disease. AnswerNet can provide the contact tracing call center services your agency needs.
Scalable and Flexible
AnswerNet operates over 25 contact centers within the continental United States and Canada. The varying locations and flexible nature of our centers provides the unique ability to precisely meet or scale up to match call volume and client needs.
AnswerNet cloud-based contact center technology provides the capability to have agents work from anywhere with Internet access if needed.
Every center has backup battery power supplies, and in the unlikely event of a system outage, we can assure service continuity for our clients by rerouting calls and contacts to other sites that are located out of harm’s way or by having agents work from home.