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Order Processing

Manage Your Orders and Reduce Administrative Costs

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Order Processing

Flexible & Reliable Order Taking

Using AnswerNet’s 24/7/365 Order Processing Services, we can take your orders and enter them into your systems—enabling you to extend your business hours and enhance your sales without increasing your staff.

AnswerNet is ready to answer your phone call and take your sales orders at the times when you need us. Our agents are trained on the specifics of your company and products, to up-sell and cross-sell and to increase the size of your orders.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Order Entry, Taking, and Processing Packages

Explore AnswerNet’s wide array of Order Processing Services.

Web/E-Commerce Order Processing

Do you sell your products and services on the web? We can enter orders directly into your existing e-commerce web forms. Your orders arrive in real-time, ready to be fulfilled. Don’t have an order entry system in place yet? We can design and customize one for you. Let AnswerNet’s scripting and IT experts do the work so you can focus on the other aspects of your campaign.

Automated Order Processing

Would you like to automate your telephone order entry process and cut down on staffing costs? With AnswerNet’s Interactive Voice Response (IVR) technology, we can process your orders over the phone, without a salesperson collecting the information.

Order Management & Fulfillment

AnswerNet delivers a one-stop e-commerce solution with our in-house abilities to fulfill and deliver your products quickly and reliably.

One Stop Shop

Our turnkey packages combine order entry and processing, customer care, fulfillment and returns handling. We can handle every phase of the order, from the initial order to shipping and returns.

Multilingual Communication

Today’s competitive market means communicating in your customers’ language. We can provide Spanish or French-speaking agents as well as many other languages through our translation partners. In addition, our TTY service connects with the hearing-impaired.

Features & Benefits

Features

  • Product/Order Fulfillment
  • Exchange/Returns Management
  • Outbound Sales Campaigns
  • Inbound Fax/Mail Services
  • Direct Mail
  • Email Response
  • Live Chat

Benefits

  • Customized to Fit Your Needs
  • Customer Care Specialists
  • Multilingual Agents
  • Customized Scripting
  • Disaster Response and Recovery Backup
  • Live Agent or Automated Options Available
  • 24/7 Customer Service
  • PCI-DSS Compliant

Inbound Services

We have a wide array of options to suit any business need.

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Ready to Take Your Customer Service to the Next Level?


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