Inbound

Live Chat

Live Chat Services for Your Website

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Web-Based Chat

Connect Directly with Your Visitors

A customer wants to place an order at 1:00 a.m. but needs personal assistance.

Your client is browsing your website and has a question about your product.

Improve their customer service experience with AnswerNet’s Live Chat Services.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

How Does Live Chat Help?

Cut expenses. Increase sales. Let our call center agents answer the live chat on your website.

Increase Sales and Customer Satisfaction with Live Chat

Live Chat is a great addition to your business’ customer engagement strategies. Customers love it because it is convenient and provides immediate access to help, sales or customer service. You will love it because it will cut down expenses by allowing an agent to handle multiple customer inquiries at once. Furthermore, it can lead to an increase in sales, especially through your website.

Skilled Customer Service Agents

AnswerNet’s highly trained and skilled live chat agents approach visitors over chat to elicit the right responses, from sales orders to service and support. We use standard response templates that improve reply accuracy, speed and agent productivity.

Easy-to-use, Easy-to-implement

AnswerNet’s Live Chat Service is easy to implement. It requires no hardware or software installation. There are no dedicated servers required, no complicated platform integration issues to overcome and no need for ongoing maintenance. Your IT resources can be dedicated elsewhere. Chat does not use Java and requires no special plug-ins and will work with all standard browsers. And because Live Chat utilizes http protocols, your customers will be able to use the service from behind any corporate firewall.

If you already have a chat solution on your website, our agents can be assigned as operators and answer the chat requests for you.

Uses for Live Chat

Here are just a few examples of how our customers utilize live chat:

  • Take Orders
  • Answer Sales Questions
  • Give Directions to Your Store or Office
  • Offer Online Customer Support

Features & Benefits

Our live chat services come with a wide variety of benefits perfect for any size business.

Features

  • No Hardware or Software Required
  • Secure Environment
  • Higher Conversion Rates
  • Increased Agent Productivity
  • No Special Setup Interface

Benefits

  • Immediate Access to a Live Agent
  • Cross-Selling and Up-Selling
  • Personal Service at Point of Sale
  • Proactive Sales Support

Inbound Services

We have a wide array of options to suit any business need.

  • Telephone Answering Service
  • Customer Service and Support
  • Order Processing
  • Data Breach Services
  • Dispatch Services
  • Direct Response
  • Emergency Call Center Services
  • Building Maintenance Management
  • Help Desk Services
  • Recall Services
  • COVID-19 Business Relief
  • Contact Tracing Services
  • Hotline Services (SOX, Corporate)
  • Live Chat
  • Whistleblower Hotlines
  • Virtual Receptionist
  • Appointment Management
  • Disaster Response
  • Overflow/After-Hours Support
  • Cell Phone Answering Services
  • Loyalty Program Support
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Inbound   Outbound