Inbound

Live Chat

Adding our Live Chat Services to your website lets you connect directly with your customers and is an ideal addition to your customer engagement strategy.

Live chat has highest customer satisfaction level at 73%

Approx. 80% of companies say live chat has increased sales, revenue & customer loyalty

Consumers who use live chat spend 60% more per purchase

Web-Based Chat

Enhance your online customer experience.

A customer wants to place an order at 1:00 a.m. but needs personal assistance.
Your client is browsing your website and has a question about your product.

Improve their customer service experience with AnswerNet’s Live Chat Services.

How Does Live Chat Help?

Cut expenses. Increase sales. Enhance the customer experience.
Let our call center agents answer the live chat on your website.

Boosts sales & customer satisfaction

Live Chat is a great addition to your business’ customer engagement strategies. Customers love it because it is convenient and provides immediate access to help, sales or customer service. You’ll love it because it will cut down expenses by allowing an agent to handle multiple customer inquiries at once. It also can lead to an increase in sales – especially through your website!

Skilled agents help reinforce your brand

AnswerNet’s highly trained and skilled live chat agents approach visitors over chat to elicit the right responses, from sales orders to service and support. We use standard response templates that improve reply accuracy, speed and agent productivity.

Easy to implement, easy to use!

Our Live Chat service doesn’t require hardware or software installations, dedicated servers, or complicated platform integrations. It also doesn’t use Java or need special plug-ins and will work with all standard browsers. Because it utilizes http protocols, your customers can use the service from behind any corporate firewall. And, if you already have a chat solution on your website, our agents will serve as operators to answer your chats for you!

HOW TO USE LIVE CHAT FOR YOUR BUSINESS

  • Take orders
  • Lead generation
  • Answer sales questions
  • Give directions to your store or office location
  • Enhanced online customer support

Our Live Chat services come with a wide variety of benefits perfect for any size business.

Benefits

Features

  • Immediate access to a live agent
  • Lead generation
  • Cross-selling & upselling
  • Personal service at point-of-sale
  • Proactive sales support
  • Boost customer confidence!
  • No hardware or sofware required
  • Secure environment
  • Higher conversions
  • No special interface setup
  • Increased agent productivity!
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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No two companies are the same. That’s why our specialty services are scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

More Inbound Services

Click on the items below to explore more of our Inbound Services.

Are you ready to take your customer service to the next level?



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