Inbound

Virtual Receptionist

A flexible, cost-effective way to manage your office communications

ANYTIME, ANYWHERE

All Calls Answered, 24/7/365

You’ll never miss a call again when AnswerNet agents answer for you.

Our service includes live answering services plus additional services.
Use our virtual receptionist service as your virtual assistant or remote secretary at an affordable price. 

Our network of 25+ contact centers is open 24/7/365, allowing our virtual assistants to handle your calls anytime—day or night. AnswerNet’s Virtual Receptionists can even be there when your in-house staff is busy or away from the office.

Our experienced, well-trained agents triage and direct calls, and can also call patch/warm-transfer calls to your home, office, cell, or voicemail.

Save on Staffing & Equipment Costs

Hiring just one full-time 40 hr/wk receptionist employee can easily cost over $2800 / month in wages, benefits and office space rental. This cost does not include the additional costs of office equipment, furniture, computer, office supplies and utilities.You can save on these staffing and equipment costs by using AnswerNet’s services.

Why you should choose AnswerNet:

  • Using a remote secretary, you can minimize staffing and facilities requirements and lessen risks of unauthorized access into your buildings
  • Our call center agents can reply to your customers in Spanish, French and many other languages through our interpreting partners
  • Let our agents act as your email receptionist service. They can acknowledge, screen, sort and direct emails, as well as call or page you about urgent messages.
  • Our virtual receptionists can page and dispatch urgent calls, and escalate important emails as necessary
  • AnswerNet’s Fax Mailbox service lets you pick up and retrieve faxes at your convenience from anywhere at any time. Our fax service receives them for you in special mailboxes, then transfers them to you when your line is free.
  • Moving? Relocating? Transition your inbound calls, emails, text messages and fax handling to AnswerNet’s call centers until you are settled into your new location.
  • Direct or re-direct mail and packages to AnswerNet, and our agents will sort and deliver them for you
  • Need someone to manage your appointment scheduling? AnswerNet’s virtual receptionists can maintain your schedule, and call or email reminders for your appointments.
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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. That’s why our specialty services are scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Our telephone answering services come with a wide variety of benefits and features perfect for any size business.

Features

Benefits

  • Calls answered morning, noon, and night
  • Appointment scheduling
  • Dispatch urgent calls via voice, page, text, or email
  • Customizable program options
  • Multilingual agents (English, Spanish & French)
  • Cost effective
  • 24/7/365 coverage
  • Highly trained, friendly, professional agents
  • PCI-DSS compliant
  • HIPAA compliant

More Inbound Services

We have a wide array of options to suit any business need.

  • Telephone Answering Service
  • Customer Service and Support
  • Order Processing
  • Data Breach Services
  • Dispatch Services
  • Direct Response
  • Emergency Call Center Services
  • Building Maintenance Management
  • Help Desk Services
  • Recall Services
  • COVID-19 Business Relief
  • Contact Tracing Services
  • Hotline Services (SOX, Corporate)
  • Live Chat
  • Whistleblower Hotlines
  • Virtual Receptionist
  • Appointment Management
  • Disaster Response
  • Overflow/After-Hours Support
  • Cell Phone Answering Services
  • Loyalty Program Support

Are you ready to take your Customer Service to the next level?

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* Are you looking to outsource your incoming calls or outgoing calls? (Select One)
Inbound   Outbound