Inbound

Customer Service & Support

Give Your Customers the Best Customer Service and Support in the Industry

Friendly Agents, Spectacular Results

Pamper Your Customers, Represent Brand, Save Money

If you decide to outsource your customer care services, you expect a partner who’ll best represent your brand and give your customers the first-rate, one-one-one attention they deserve. That’s where we come in.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Why Outsource with AnswerNet?

  • Experienced, friendly agents. We’re an extension of your business. That’s why our teams undergo rigorous training on rapport, efficiency and brand advocacy. (Shared or dedicated agent plans are available.)
  • 24/7 coverage. You can rely on us around the clock to answer your customers’ calls –during peak times, after hours and in emergencies.
  • Cost-effective, flexible options. We have plans to fit any budget. By outsourcing with us, you’ll cut in-house staffing costs and remove the need for certain technology investments.
  • Extensive staffing capabilities. With over 25 integrated contact centers, along with a large network of work-from-home agents, we can scale up quickly to grow with you.
  • Tailored escalation procedures. Per your specs, any unresolved issues are escalated for resolution to the appropriate people on your team. We’ll carefully document all contacts to ensure that all information is relayed quickly and accurately.
  • Multilingual services. We employ agents who speak fluently in Spanish and French. Hundreds of other language services also are available through our translation partners. (We even consider local dialects and demographics during the staffing process.)
  • Fast ramp-up. If you need support now, we can be up and running within 24-48 hours.

Need Sales Support?

Direct your sales inquiry calls to our agents who are experienced in encouraging customers to buy! We’ll identify cross-sell/up-sell opportunities, make the sales for you, or forward the leads to your team. We’ll even study purchasing patterns to identify potential buyers!

Features & Benefits

Features

  • 24/7 Live Agent Answering
  • Customized Messaging
  • Multiple Delivery Options
  • Local Numbers for Call Forwarding
  • Toll-Free Numbers
  • In-House Fulfillment Services

Benefits

  • Tailored Services
  • Month-to-Month Options
  • Uninterrupted Service
  • Locally-Based Agents
  • National Back-Up
  • Secure Backup & Storage
  • PCI-DSS Compliant

Inbound Services

We have a wide array of options to suit any business need.

  • Telephone Answering Service
  • Customer Service and Support
  • Order Processing
  • Data Breach Services
  • Dispatch Services
  • Direct Response
  • Emergency Call Center Services
  • Building Maintenance Management
  • Help Desk Services
  • Recall Services
  • COVID-19 Business Relief
  • Contact Tracing Services
  • Hotline Services (SOX, Corporate)
  • Live Chat
  • Whistleblower Hotlines
  • Virtual Receptionist
  • Appointment Management
  • Disaster Response
  • Overflow/After-Hours Support
  • Cell Phone Answering Services
  • Loyalty Program Support

Are You Ready to Take Your Telephone Answering Service to the Next Level?



* Phone Number: (w/ extension)
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* Are you looking to outsource your incoming calls or outgoing calls? (Select One)
Inbound   Outbound