Industries

Utilities

Call Center Services for Utility Service Providers

Services for Utility Service Providers

Answering Services for Utility and Energy Sector

As a public utilities or energy provider, it is imperative that your customers can reach you 24/7.

But what do you do when you can’t answer the phone?

AnswerNet can provide you with call center services—from basic answering services to customer service support.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Call Center Solutions for Utility and Energy Sector

AnswerNet can help make sure you won’t miss a vital call from your clients or customers. We provide call center services for many utility service providers, including:

  • Electricity Providers
  • Natural Gas Companies
  • Water and Sewage Municipals
  • Energy Providers

Our courteous, well-trained agents can handle your calls promptly and professionally. Agents will act as a seamless extension of your company. All scripting and frequently asked questions can be customized to your exact specifications.

Telephone Answering Service

Do not miss another call from your customers. We can handle all incoming calls, provide overflow support during peak hours or offer after-hours coverage.
Customer Service: Agents can manage calls regard customer accounts, billing, account activation and outages.

Interactive Voice Response (IVR)

Provide your customer with a self-service menu where they can simply press one for account details.

Live Chat

Customers can contact you from the convenience of their computer.

Email Management

Our agents can sort, prioritize and respond to customer inquiries via email.

Keep Your Customers Informed - With Us!

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