Services for Utility Service Providers
Answering Services for Utility and Energy Sector
As a public utilities or energy provider, it is imperative that your customers can reach you 24/7.
But what do you do when you can’t answer the phone?
AnswerNet can provide you with call center services—from basic answering services to customer service support.
Call Center Solutions for Utility and Energy Sector
AnswerNet can help make sure you won’t miss a vital call from your clients or customers. We provide call center services for many utility service providers, including:
- Electricity Providers
- Natural Gas Companies
- Water and Sewage Municipals
- Energy Providers
Our courteous, well-trained agents can handle your calls promptly and professionally. Agents will act as a seamless extension of your company. All scripting and frequently asked questions can be customized to your exact specifications.
Telephone Answering Service
Do not miss another call from your customers. We can handle all incoming calls, provide overflow support during peak hours or offer after-hours coverage.
Customer Service: Agents can manage calls regard customer accounts, billing, account activation and outages.
Interactive Voice Response (IVR)
Provide your customer with a self-service menu where they can simply press one for account details.
Live Chat
Customers can contact you from the convenience of their computer.
Email Management
Our agents can sort, prioritize and respond to customer inquiries via email.