Services for Energy Retailers
Contact Center Solutions for Energy Retailers & Providers
Success for energy retailers depends on providing reliable and cost-effective electric power, natural gas and / or oil to consumers. This effort is supplemented with excellent customer service to the residential, commercial, and industrial markets.
AnswerNet provides energy retailers a comprehensive, seamless, and cost-effective customer care experience team. Agents are trained extensively to act as the retailer’s representative, responding to inquiries and maintaining retention.
Deregulation has changed the landscape for energy costs. As consumers are learning more and more about the benefits of competitive shopping, energy demands have evolved drastically. America’s power needs require flexibility, reliability, and professionalism. Let AnswerNet provide that consistent and cost-effective customer service to your customers.
24/7/365 Customer Care
AnswerNet’s contact centers are open all day, every day. By working with us, we can cut down on the cost to hire in-house staff for coverage during nights, weekends, and holidays. We can also manage employee hotlines, or be available during emergency situations that result in high call volume.
AnswerNet can handle your day time over-flow, after-hours and emergency calls – or scale up to perform as your complete customer care department.
We can also provide crisis management services when an energy retailer or provider needs help to quickly notify customers and answer questions about incidents like power outages.
Pre (or Post) Sales Support
In a growing and highly competitive market, your sales representatives need assistance to complete transactions. Whether following up from a tradeshow to close the sale, third party verification, or helping prepare for door-to-door campaigns, AnswerNet can provide multiple contact center solutions to ensure consumer data is managed properly.
Consumers today like to communicate across multiple channels. Rather than just one line of support, AnswerNet can provide several, including: phone, text, email, SMS, and live chat. Our system also supports third-party integration through API, so we can connect with whatever CRM software you are using for a seamless transaction of data.
Energy Industry Experience
- Natural Gas
- Geothermal Resources
- Hydroelectric Facilities
- Wind Farms
- Solar Power
- Petroleum & Oil Refineries
- Nuclear Energy
Services Tailored to Your Needs
- Telephone Answering Services
- After‐hours/Overflow Call Support
- Customer Service
- Interactive Voice Response (IVR)
- Live Chat
- Email Management
- Disaster recovery rollover services