Intake and Call Center Services for the Legal Industry
Services for Law Firms
Join Thousands of Legal Professionals
Thousands of legal professionals at some of the largest firms in North America have relied on AnswerNet. We can handle all your firm’s calls. Our services range from performing as your virtual receptionist and handling your legal intake calls to making calls to support your class action law suit cases.
Our agents will act as an extension of your team. We will work with you to develop scripting so that calls are handled to your specifications. You can rely on our agents to pick up the phones promptly, accurately take messages and quickly deliver them to the right people.
AnswerNet provides award-winning answering services to the legal industry. We can answer your calls, take vital messages and deliver them to you 24/7/365 providing you with the ideal law firm answering service.
Our call centers can handle your inbound intake calls and make outbound calls for you. Agent scripts are customized to your specifications.
Small, medium and large law firms each have unique needs. AnswerNet understands and customizes its call center services to meet your firm’s requirements.
Legal Intake Services
Our legal intake services are ideal for firms from the small law office with limited staff to the large corporation receiving hundreds of calls, chats and website form submissions related to their injury and law suit cases. Free up your time and impress current and prospective clients by letting our friendly virtual receptionists answer their calls.
Automated Call Routing
Although we can handle all your calls, auto attendants or prompts can be used to route administrative calls directly to the proper people in your firm and forwarding just the new, overflow and after-hours inquiries to us. AnswerNet can provide an IVR system to route all your calls.
New Client Intake
Overflow / After-Hours
Legal Marketing Campaigns
Respond to Web Form Submissions
CRM Import / Support
Email and Snail Mail Delivery
Outbound Call Center Services for Attorney's and Law Firms
Attorneys and their law firms at times need to call hundreds of clients, prospective clients or class action case members for activities such as client feedback or class action law suits. AnswerNet can make these outbound calls for you.
Class Action Law Suit Calling Support
AnswerNet excels at providing outbound call center support for law firms handling class action law suits. Let AnswerNet make the calls for you. All services and agent scripts are customized to your specific needs. Examples of services we perform include:
- B2C lead generation for class action law suits
- Finding settlement recipients
- Class action law suit follow-up calls to get interviews
- Interviewing class members
- Contacting consumers opted in to a class action law suit that have paperwork to be returned to help to ensure its prompt return
- Calling plaintiffs to respond to their calls / emails and to emails forwarded to us
Client Feedback Telephone Surveys
Every firm needs some form of a client feedback program. Survey methods firms may use include: direct mail, email, online surveys, telephone and person-to-person.
Telephone surveys have the advantage that they can provide not only the quantitative data that you’d get from the other methods, but also qualitative data that those sources cannot provide. AnswerNet can perform the telephone surveys and interviews for you.
Established in 1998, AnswerNet can trace its roots back to 1929. Thousands of legal professionals at some of the largest firms in North America have relied on AnswerNet call centers. You can be confident we have the experience and skills to handle calls in your field of law, including:
- Criminal / Accident / Injury
- Civil, Divorce and Family Law
- Insurance Law
Rely On AnswerNet
With 28 call centers throughout the United States and Canada, you can rest assured that AnswerNet’s can answer your calls.
Whether you need an answering service for a small, local practice, or require call center experience and expertise for a class action lawsuit, AnswerNet’s call center services for the legal industry provide the staff, experience and customized options to meet and exceed all your needs.