Call Center Services for Insurance Carriers
Business Process Outsourcing
Insurance Answering Services, Call Center, and BPO
AnswerNet has extensive experience and success in providing call center outsourcing services, sales support, customer service and lead generation for some of the most regulated industries in America.
Licensed Insurance Agents
AnswerNet provides licensed insurance agents for financial, banking, legal and health insurance needs.
AnswerNet’s long-term, quality‐driven approach to business has allowed us to gain the trust of some of America’s most respected and successful companies. For the past 15 years, we’ve operated call centers that specialize in providing licensed insurance agents with both life & health and property & casualty licenses, as well as unlicensed call center personnel well versed in insurance products.
Our experienced, licensed agents offer customer care and customer acquisition services for a number of insurance products including health, life, credit card insurance sales and auto & home warranties. Our business is built on reputation, repeat business, customer retention and customer referrals.
AnswerNet agents are licensed across the United States. Agents are generally hired with their residential licenses up‐to‐date. Non‐residential licensing and subsequent appointments by the carrier are completed on an as‐need basis.
Insurance Industry Experience
Here are just a few examples of our work within the insurance industry:
- In 2011, AnswerNet responded to over 20,000 inbound calls requesting information on, or requesting the purchase of, a wide variety of insurance products.
- We performed outbound business-to-business lead generation on large accounts to introduce new services in health plans.
- In 2011, we enrolled 100,000 new customers in home warranty insurance programs.
- AnswerNet performed a pilot program for an insurance product being offered by a major electric utility company, and the program is now being rolled out to 1.5 million customers.
Benefits of Outsourcing With Us
Benefits of outsourcing insurance business administration, lead generation and sales to AnswerNet include:
- No Licensing Requirements – AnswerNet Handles It All
- No Testing Or Re‐Certification Need – AnswerNet Handles It All
- No In‐house Training – AnswerNet Will Train The Agents To Your Specifications
- Month‐to‐month Service Agreements, No Long-term Contracts To Sign
- Increases Staffing Efficiency
- Seamless Integration With Your Office
- Customized Services To Meet Your Needs
- Secure Data Backup And Storage
- Customized Message Templates And Scripting
- Local Agents With National Level Technology And Support
- Toll‐free Phone Numbers Available For Inbound Programs