HVAC Answering Service and Call Center
A 24/7 HVAC answering service that books the job, even at 2 a.m.
When a furnace quits on the coldest night of the year, your customer calls the first company they find. If that call goes to voicemail, they call the next one. We answer your line around the clock, take the details your techs need, and book the appointment. No-heat and no-cool emergencies go straight to your on-call tech.
What happens when a customer calls after hours.
We answer with your company name and follow your script. The agent gets the problem, the equipment, the address, and whether the caller is on a maintenance plan. Calls that meet your emergency rules, like no heat in freezing weather, go to your on-call tech right away by call, text, or email. Routine calls get booked into an open slot or logged as a message for the morning. In our client portal you set the on-call schedule, listen to recordings, and pull call logs.
HVAC call center support for every kind of shop.
A two-truck residential shop and a multi-location brand need different things from an answering service. Here’s where we usually fit each one.
Residential Contractors
We cover nights, weekends, and the calls your office can’t get to while everyone is on a job. Agents book appointments, take messages, and send emergencies to whoever is on call. You’re billed by the minute, so you pay for the calls we actually answer.
Commercial Service Firms
When a rooftop unit fails at a restaurant or a server room overheats, property and facilities managers call with urgent problems. Agents follow the escalation rules you set for each account, and your on-call schedule can change by time of day and by site.
Franchise and Multi-Location Brands
One team answers for every location with the same script and the same standards, and sends each call to the right branch. Dedicated agents can work inside your systems. For heat-wave surges, our call queue offers callers a callback instead of a busy signal.
Not sure what you need? Tell us how many calls you miss on a hot July afternoon, and we’ll show you where we’d help and where your office should stay in charge.
What's included, and where it stops.
The tools behind our HVAC answering service, and the limits of each one.
Emergency Dispatch on Your Rules
You decide what counts as an emergency and who gets the call. Agents reach your on-call tech by phone, text, or email, and automated reminders keep the call from sitting unanswered if nobody responds.
Booking that Fits Your Setup
Our basic answering service books into a simple shared calendar. If you want agents to book directly in your field service software and check customer history, that's part of our customer service tier, billed by the minute or the hour.
Texting from Your Main Number
TextMyBusiness lets customers text the number on your trucks into a shared inbox your office can see. A customer who texts "SCHEDULE" gets your booking link automatically. Plans start at $35 a month, and setup includes the carrier registration that keeps business texts from being blocked.
Web Leads Called Back in Minutes
When someone fills out the quote form on your website, an agent calls them right away, while they're still comparing contractors. It's a fit for shops whose leads come in unevenly and can't justify a full outbound team.
Maintenance Plan Renewals and Winback Calls
We call members before their plan renews, reach out to past customers, and run follow-up surveys after a job. Outbound calling starts at $32 an hour for US agents, with a minimum of one agent for one month.
Website Chat After Hours
A chatbot on your site answers routine questions and captures leads overnight. It handles simple requests only. If a visitor asks something it doesn't recognize twice, it passes the chat to a live agent.
Answering is billed by the minute, with peak and off-peak pricing available for seasonal shops. Outbound calling is billed by the hour, and texting is a monthly plan. We’ll walk you through each before you commit.
Integrations
Our agents book jobs in the software you already run.
Agents can log into your field service platform to check customer history, see open slots, and book the appointment. For other systems, we connect through our API. Your office keeps working the way it does today.
BOOST EFFICIENCY
Leverage API integrations for streamlined customer interactions.
What Customers Say About Us
We handle the details so that you can focus on building your business.
Questions HVAC contractors ask us.
Straight answers on scope, pricing, and what changes for your office.
What does an HVAC answering service do?
It works like a virtual receptionist for your shop. We answer your phone line when you can’t, take service requests, book appointments, and send emergencies to your on-call tech. Many contractors start with after-hours and weekend coverage and add daytime overflow during peak season.
How do you handle after hours emergencies?
You give us your emergency rules and your on-call schedule. When a call matches those rules, the agent contacts your on-call tech right away by phone, text, or email. Automated reminders follow up if nobody responds. Everything else is booked or held as a message for the morning.
How much does an HVAC answering service cost?
Answering is billed by the minute, with monthly packages and peak and off-peak pricing for seasonal shops. Basic setup usually runs $50 to $100 and is sometimes waived. Booking inside your own software is billed by the minute or hour. Outbound calling starts at $32 an hour for US agents. We’ll show you which model fits your call volume.
Can your agents book appointments in ServiceTitan or our other software?
Yes. Agents can log into your field service platform and book directly, which is part of our customer service tier. If you’d rather keep it simple, our basic answering service books into a shared calendar and sends you the details.
Do you use AI to answer calls?
Live agents answer your calls. If you want, an AI voice agent or website chatbot can handle simple questions during overflow. AI still struggles with slang and regional accents, so it hands the caller to a live agent when it can’t help.
Can your agents handle Spanish speaking customers?
Yes. We run programs in English and Spanish. If your customers speak other languages, tell us which ones and we’ll confirm how we’d cover them before you start.
Still have questions?
Can’t find the answer you’re looking for? Please contact our customer service.
Tell us how many calls you miss on your busiest day.
We'll show you what it takes to answer every one, and what it would cost.
Share your rough call volume and when it peaks. A specialist will ask a few questions about your shop first, then come back with a recommendation and pricing.
- 31 Skilled Call Centers
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