Brands
Building A Legacy Through Strategic Acquisition
Since 1998, AnswerNet has grown not just in size, but in capability, culture and character. Through the strategic acquisition of like-minded companies, we’ve built a powerhouse network of brands that deliver faster, smarter and more personalized customer experiences.
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Each brand we’ve brought into the AnswerNet family brings something unique to the table. From nonprofit know-how to next-gen verification tools, here’s a look at the journey that made us who we are today.
Cerida Corporation (2002)
Cerida was built for tech and ready for expansion. In 1998, CallCenter Magazine named Cerida the Web Enabled Call Center Of The Year, and in 1999, the Inc. 500 named Cerida one of the fastest growing private companies in the United States. They came on board in 2002 with a laser focus on CRM and B2B services and their tech-driven DNA helped us raise the bar for data-rich customer engagement.
Taction (2014)
Taction was based in Waldoboro, Maine for nearly 20 years before joining AnswerNet in 2014. In 2019, we transformed their headquarters into a 2,600 square-foot space complete with 35 full-time jobs. Taction’s small-town roots came with big-time customer service skills and, with their help, we expanded our inbound and outbound services with an emphasis on empathy and connection.
Synergy Solutions (2018)
Synergy Solutions was established in 1999 with a focus on innovative customer interaction solutions. Their unique emphasis on innovation—what they called “Synovation”, elevated our processes with proactivity, creativity and interconnectedness. Synergy wasn’t just interested in answering calls, they were interested in empowered conversations that create meaningful change. We acquired them in 2018 and haven’t looked back since.
FineLine Solutions (2022)
FineLine Solutions joined AnswerNet with a mission close to our hearts: helping nonprofit organizations thrive. With decades of experience in donor engagement, crisis line support and cause-driven communication, FineLine brought deep industry insight and compassionate, purpose-built processes. With their 2022 acquisition, AnswerNet now supports 50+ internationally known nonprofits.
Quality Contact Solutions (2022)
When we brought Quality Contact Solutions (QCS) and QCS At Home into AnswerNet, we inherited a legacy of excellence in compliance-heavy outbound communication. With deep experience in highly regulated industries like healthcare, finance and telecom, QCS strengthened our compliance muscle and gave us even more flexibility in how we serve clients. Their work-from-home expertise via QCS At Home also helped us scale quickly and securely, especially in a post-pandemic world.
TPV.com, TrustedTPV, VoiceLog and Calibrus (2022)
In 2022, AnswerNet acquired TPV.com, TrustedTPV, VoiceLog and Calibrus, four pioneering brands with proven track records in regulatory compliance, security and voice verification. These companies shaped the modern TPV landscape by developing proprietary tech and processes trusted by utilities, telecoms, healthcare, insurers and financial services firms alike. Together, we’ve completed 117 million+ verifications and become the largest provider of third-party verification services in North America.
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Integrations
We’ve Unified Our Operations. Now We’re Ready to Help You Streamline Your Own.
When we bring on a new brand, we take the time to integrate their systems, train our teams and find the best ways to deliver consistent, scalable and human-centered service. Our services will help you do the same.
LOGOS
for streamlined customer interactions.
Through Years of Experience, We’ve Learned How to Build Businesses
Every acquisition we’ve made has added new layers of knowledge, innovation and industry perspective. We turn that experience into smarter, more adaptable solutions that help your business grow, innovate and thrive.
Decades of Industry-Specific Expertise
From healthcare and finance to retail and nonprofit, each brand we’ve acquired brings deep sector-specific experience. That means we provide refined strategies, proven scripts and smarter support tailored to your industry’s unique challenges and goals.
Flexible, Scalable Support For Any Size
Whether you're a national brand with thousands of customers or a small business with a lean team, our solutions scale to meet your needs. We adapt quickly to your growth, seasonal spikes or evolving operations so you never outgrow your support system.
Technology-Driven, Human-Centered Service
With every acquisition, we’ve gained new platforms, processes and talent, giving you access to smarter tools and better-trained agents. We provide more state-of-the-art technology, more personalized experiences and more effective conversations that build loyalty and drive results.
Want more? Contact us here!
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We combine the heart of a small business with the power of a national network. With decades of experience, we’re here to grow with you every step of the way. Let’s build something great together.
CONTENT?
Deliver responsive, high-quality service for retail, healthcare, utilities and more without expanding your internal team.
Boost conversions with strategic, compliance-ready outbound calls powered by trained agents and custom scripts.
Never miss a call again. Our agents are ready to answer, route and resolve inquiries around the clock.
What Customers Say About Us
We handle the details so that you can focus on building your business.
5 Year Customer
AnswerNet has been a partner with our company for roughly 5 years. Each year better than the last. Always quick to respond...
George
Highly recommend!
I am very happy with AnswerNet Great Falls/ Billings group and my account rep Jen Shingley. They are super responsive...
Candice West
Top-Notch, Professional Service
Answernet is very interactive and has adapted their approach to suit our needs. We have signed on for numerous...
Tom Eckert
Responsive
AnswerNet has been our after-hours telephone service for over two years. They provide service to three offices in Montana...
Carol
Quality Our Customers Require
...we've had 3 different call center answering services. AnswerNet is the ONLY one that accommodated all our needs.
Laura Albrecht
You’ve Got Questions.
We’ve Got 27 Years of Answers.
Here’s a quick peek into how our growth strategy works by acquiring proven brands, expanding expertise and offering more value to clients like you every step of the way.
Our acquisition strategy is all about strengthening what we offer to clients. Each brand we bring in adds new industry expertise, advanced technology and seasoned talent. That means more services, smarter workflows and more experience to help businesses of all sizes communicate, grow and scale effectively.
You get access to more features without the hassle. By integrating the best parts of each acquired brand, we offer a broader range of tools and services, from live agent support to complex tech integrations, that are all backed by a single, streamlined service experience. It’s like getting a full contact center ecosystem in one partner.
We don’t just grow to get bigger, we grow to get better. Each acquisition is strategic, filling in service gaps or enhancing our industry-specific capabilities. Constant improvements illuminate our path and, with every step forward, we’re improving what we can offer to clients like you.
Still have questions?
Want to know how your industry fits in? Our experts are happy to help.
Talk to the Award-Winning Team That’s Helped Millions of People
Our Experts Will Provide Customized Solutions Built on Decades of Brand Wisdom
Want to partner with a service provider that understands your industry inside and out? Fill out the form to learn how AnswerNet’s experience can help you streamline operations, scale support and grow your brand with confidence.
30+ Acquisitions Since 1998
Available 24/7/365
U.S. and Canada-Based
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