Telemarketing Compliance
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Take charge with AnswerNet telemarketing compliance to save money, secure data and satisfy customers. Sign on today to eliminate risk and guarantee telemarketing trust with compliance specialists who’ve earned the prestigious “Customer Engagement Compliance Professional” (CECP) certification.
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It’s almost impossible to acclimate to regulatory telemarketing compliance standards without expert input. Thankfully, our experts have decades of experience. Here’s how we can help you ensure Do Not Call (DNC) compliance.
Arm Yourself with DNC Information
To be Do Not Call compliant, businesses must follow ever-shifting regulations from the Federal Trade Commission (FTC) and the Federal Communications Commission (FCC). Failure to obtain permission can result in fines of up to $53,088 per violation and unfixable blows to your reputation.
Update Your Lead Generation and Vendor Agreements
We introduce businesses to TCPA-compliant lead generators who follow PEWC requirements, update vendor contracts to include indemnification clauses and retain proof of consent for all leads to defend against potential lawsuits. That way, protection is guaranteed, even if a third party fails to comply.
Collect and Document Prior Written Consent
Businesses must either collect and document prior express written consent (PEWC) or have an existing business relationship (EBR) with the consumer before calling numbers listed on the Do Not Call registry. We ensure lead generation compliance by requiring explicit opt-ins using clear and conspicuous language that includes all the required components for consent.
Train Your Telemarketing Team on FCC Violations
When your contact center staff understands telemarketing compliance laws, you’ve successfully built a company culture of trust, education and safety. Ongoing training reinforces best practices, prevents DNC violations and adapts your business to change.
Regularly Scrub Your Call List
Real-time DNC scrubbing tools remove restricted numbers from your lists. We can implement these tools so that, at a minimum, dialing lists are scrubbed every 31 days. We can also help you maintain an internal Do Not Call list for customers who opt out of marketing calls.
Conduct Regular Compliance Audits
Quarterly audits of your DNC compliance strategy catch errors before they result in penalties. We’ll help you compose, store and track detailed records of all consumer consents, training logs and audit results so that you stay on top of your compliance game 24/7.
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Our Research, Your Upgrade. Here’s What the Brightest Minds Are Saying.
AnswerNet’s compliance services will bolster your business, and we’ve got the facts to prove it. Read on to understand the recent industry-specific, peer reviewed research behind our impact.
Seek Security
According to the Identity Theft Resource Center, data insecurity is at an all-time high: in 2023, international data breaches rose 72%, with 2,365 cyberattacks and 343,338,964 victims.
Stop Scams
According to The Federal Trade Commission, consumers lost $12.5 billion to fraud in 2024. We deserve better!
Examine Your Emails
According to the 2023 Verizon Data Breach Report, email is the most common vector for malware, with 35% of malware in 2023 delivered via email.
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Solutions for Every Industry
Businesses surveying third party verification services are high-level performers seeking defining partnerships. We’re here to prove that we’re the best in the business.
TPV is often required to verify customer enrollments and protect against fraud in deregulated energy markets. V-SURE ensures secure, compliant transactions.
Prevent unauthorized service switches and confirm customer identity during account changes. Our tools help telcos meet legal and regulatory standards with ease.
Safeguard sensitive information and meet HIPAA standards when verifying patient identity or service authorizations—V-SURE supports secure, compliant interactions.
Stop ghost badging, spoofed GPS, and identity fraud. V-SURE’s voice, face, video, and location tools keep your reps accountable and your brand protected.
From solar to home security, validate reps and customers in real time to prevent fraud, verify consent, and ensure long-term compliance and satisfaction.
Frequently asked questions
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It’s almost impossible to acclimate to regulatory telemarketing compliance standards without expert input. Through decades of experience, we’ve learned everything there is to know about the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule, the Truth in CallerID Act, Do Not Call telemarketing laws and countless more. Knowing the ins and outs of all of these acts and rules saves huge fines and a massive blow to your reputation.
Our compliance assessment process begins with a comprehensive deep-dive into your current telemarketing environment and a determination of your adherence to applicable telemarketing compliance rules. In our audit & gap analysis, we conduct a comprehensive audit of your external vendors, internal team, policies, processes, and documentation to determine which areas of your compliance program need to be upgraded. From there, we provide an implementation stage and ongoing support.
We certainly do! Additional areas we continually monitor for compliance risks include scripting and disclosures, Wireless Number laws, permissible calling times and holidays, abandon rate, abandon message compliance, caller ID, telemarketer registration compliance, PCI compliance, and data security compliance for remote workers.
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