What is a BPO Contact Center?
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
BPO Call Center: 6 Ways to BPO Success
BPO is a common acronym in the call center world. It stands for business process outsourcing, a term used to describe the hiring of a third-party to complete a business operation. BPO call centers partner with clients to process a company’s incoming and outgoing consumer calls. How is a BPO …
5 Benefits of Call Center Accessibility
Why cut a large audience out of your service capabilities when you can easily introduce accessibility options? Providing accessible customer service options ensures every caller gets the attention they deserve. What is Accessibility? Accessibility, in general terms is, the practice of making your website, product, or service available to all. …
