The last four generations all have their own unique preferences for communication. Can you identify those preferences?
It may be time to consider outsourcing your help desk support if tech issues have been slowing you, your employees, and your clients down.
Social media is well-known for being an important marketing tool for many businesses, but how can social media marketing help a nonprofit?
Medical practices and healthcare facilities can’t afford to let calls go unanswered. A medical answering service can help.
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
As Millennials and Gen Z usher in a new era of giving, understanding charitable giving demographics is crucial.
Tracking outbound calls is crucial to the sales funnel. These metrics help make data-driven marketing decisions, helping your business grow.
AnswerNet is proud to announce the successful completion of its migration moving hundreds of clients to the FOCUS™ platform.
Working in customer service, you’re bound to have a stressful customer interaction eventually. The question is – how do you cope?