What is a BPO Contact Center?
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
Charitable Giving Demographics: How Millennials and Gen Z Prefer to Donate
As Millennials and Gen Z usher in a new era of giving, understanding charitable giving demographics is crucial.
Top Benefits of a Remote Medical Answering Service for Your Practice
Medical practices and healthcare facilities can’t afford to let calls go unanswered. A medical answering service can help.
5 Most Important Metrics to Track Your Outbound Calls
Tracking outbound calls is crucial to the sales funnel. These metrics help make data-driven marketing decisions, helping your business grow.
AnswerNet Successfully Migrates all TPV Users to Omni-Channel SaaS Platform
AnswerNet is proud to announce the successful completion of its migration moving hundreds of clients to the FOCUS™ platform.
4 Ways to Cope with Stressful Customer Interactions
Working in customer service, you’re bound to have a stressful customer interaction eventually. The question is – how do you cope?
