4 Medical Office Telephone Best Practices to Enhance Efficiency & Patient Experience
With the telephone being the primary mode of communication for many medical offices, implementing best practices like these is crucial.
How to Answer the Phone Professionally: 10 Tips and Best Practices
Knowing how to answer the phone professionally is crucial for any organization. This article offers 10 tips to improve phone etiquette with customers.
5 Important Benefits of Call Center Accessibility
Providing accessibility options ensures every caller gets the attention they deserve. Learn more about this amazing BPO option.
Spring Into Success: How to Grow Your Business This Season
Spring is a season of change and you want to know how to grow your business. We have 6 easy ideas you can start with today.
From Boomers to Gen Z: Understanding Generational Communication Styles
The last four generations all have their own unique preferences for communication. Can you identify those preferences?
Tips for Call Center Agents: 10 Best Practices for Handling Difficult Customers
Learn 10 tips for call center agents to effectively address customer concerns, including active listening, empathy, staying calm, offering solutions, and more.
5 Key Advantages of Outbound Calling Services for Pharmacies
Explore the benefits of outbound calling services for pharmacies, including increased sales, improved customer satisfaction, and streamlined operations.
5 Ways to Make Digital Interactions More Personal
While the digital world has forced a different buying experience, one thing hasn’t changed – the consumer’s need for personal interaction.
4 Ways to Cope with Stressful Customer Interactions
Working in customer service, you’re bound to have a stressful customer interaction eventually. The question is – how do you cope?
8 Ways to Improve Your Customer Service
Can you relate to the following statement? “Not every customer service experience is a pleasant one.” Unless you don’t have cable, a cell phone, or never tried to return a product, you can probably relate to a bad customer experience all too well. The reason that great customer service is …
