Automation can go a long way, but it can’t match human emotional intelligence. Across small businesses, diverse industries, and customer support, a helping hand crescendos comfort, communication, and growth.
As reported in the Harvard Business Review, 71% of employers value emotional intelligence more than technical skills when evaluating candidates. Enterprises crave EQ, which is why today we’re going to discuss a technology that prioritizes people: live virtual receptionists.
Our Experience with a Live Virtual Receptionist
At AnswerNet, we handle 125,000,000+ interactions a year across 10,000+ clients. Live virtual receptionists help us scale, streamline, and save.
Live virtual receptionists capture calls, route calls, and schedule appointments any time of day, any day of the year. Read on to learn about some exceptional situations where a live virtual receptionist can bolster your business.
Handling Calls During Client Appointments
We spend a tremendous amount of time on our phones, so let’s keep them out of crucial appointments. To prevent interruptions, enroll a live virtual receptionist to handle incoming calls during client engagements.
If a customer calls during an appointment, the virtual receptionist can answer the call, take a message, and/or provide needed information. The tech’s flexibility allows you to attend to people and stay in the moment.
Providing After-Hours Support
When we’re out-of-office, we want to stay out-of-office. A live virtual receptionist can help us establish healthy boundaries by communicating with clients after-hours.
Connecting with customers around the clock is especially useful when working with international time zones. A small touch from a live virtual receptionist can lead to a big difference when engaging again human-to-human.
Respecting Confidential Information
In industries like legal, healthcare, and financial services, every day brings contact with confidential information. A live virtual receptionist handles sensitive calls with the utmost discretion and care.
The technology verifies caller identities, manages privacy, and assures customers that their information is only accessible to them. When customers converse with the people they’re meant to meet, they’ll be informed and ready to go.
Assisting with Emergencies
Emergencies can happen at any time, and when they strike, every bit of information is a blessing. A live virtual receptionist can provide immediate emergency assistance in the form of instruction, connection, and assurance.
With a live virtual receptionist onboard, your customers will feel connected even in challenging circumstances.
The Value of Virtual
We grow when we’re seen, felt, and heard. A live virtual receptionist can bloom your business base by reaching people when they need it most.
To collect lasting connections from a live virtual receptionist, ask for AnswerNet. Reach out here or click the button below to get in contact.
