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Explained: Types of Call Center Services

Hello! We’re so glad you found your way here. With this article’s knowledge in tow, you’ll be well on your way to boosting your business’ efficiency, proficiency, and humanity with call center services.

Welcome to AnswerNet, a multi-service extraordinaire with 30+ call centers, 10,000+ clients, and 125 million+ calls, chats, and texts a year. We’ve racked up 25+ years of industry experience across every branch of our field imaginable, and today, we’ll walk you through some of our work.


When most people hear “call center,” they think inbound services. Inbound services are carried out by call center representatives who receive calls and other communications from your customers on behalf of your organization.

In addition to managing incoming calls, texts, and live chat, inbound representatives also handle customer support, technical support, and even appointment scheduling. In this space, you’ll hear phrases like “virtual receptionist,” “help desk services,” and “appointment management.”


Outbound services are carried out by call center representatives who reach out to potential customers in order to gather market data, generate interest, and sell your services. In this space, you’ll hear phrases like “telesales,” “telemarketing” and “lead generation“.


Automated answering services are technology systems that a call center establishes to streamline inbound customer requests and intra-team communications while keeping costs low. Here, you’ll hear phrases like “AI chatbots,” “Follow Me,” and “interactive voice response.”


BPO stands for “Business Process Outsourcing” and involves a blend of call center services executed in conjunction with external consultation, planning, development, tracking, and training. Because of its high level of human interaction, BPO is better suited for more complex tasks like data entry, billing, and human resources management.


TPV stands for “Third Party Verification” and involves the verification of contractual information by an objective call center. TPV provides transparency for customers handling sensitive information and relief for businesses preventing legal issues.


Compliance services adjust your current internal business operations or outsourced vendor campaigns to ensure you adhere to Federal and State regulations. The compliance process involves a call center’s analysis, implementation, and support to help you avoid heavy fines, bad publicity, and negative brand image.


Nonprofit support services attract reach, relationships, and results for nonprofit organizations. These services include connecting donors to your cause, creating fundraising initiatives, and processing donations.

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Congratulations on completing Call Center 101! We’re happy to have you as a member of our blog community and hope you’ve enjoyed your introduction to AnswerNet.

Our experts have decades of experience in every call center service listed today. To delve into any topic above, feel free to reach out to them here or click the button below to get in contact.