Time management is something that is instilled in us at a very young age, going as far back to when we were toddlers. We had nap time, snack time, and meal times planned for us. Many people grow up with a time management structure in mind, and it continues through adulthood.
Although we’re not taking naps anymore (mostly), and some days, we may be lucky to grab breakfast, lunch, or dinner, our lives are still essentially the same. We have certain tasks or projects that have timelines and deadlines. Those need to be met no matter how hectic work gets. This is why time management is so essential. There are only so many hours in the workday, and those hours should get utilized to the best of our abilities.
What is an Answering Service?
An answering service is a telecommunications solution, which answers calls on behalf of your company. For example, if you own a growing business whose limited staff is inundated with calls, hiring an answering service provider may be less expensive than filling additional positions at your business.
There are many different types of answering services, including a basic telephone answering service along with cell phone answering services, after-hours answering services, live chat answering services, texting answering services, virtual receptionist services, and BPO call center services.
Answering services take some of the day-to-day tasks off your plate while freeing up your staff. This leads to increased productivity, fewer distractions, and more time to recharge.
Answering Services That Will Save You Time?
Answering services offer many solutions that help increase productivity while also increasing your bottom line. Each one is designed to benefit particular types or segments of businesses. Here are seven services that you never knew you needed:
Appointment Setting
Sales reps need a full pipeline of warm leads. Call center agents cold call for you and your team. They take the leads, make the calls, and set face-to-face or Zoom sales appointments for your sales staff. This time-saving strategy allows your sales team to spend time selling and less time prospecting. The end result is more revenue and greater productivity from your sales team.
Telephone Answering Service
Need help answering calls? Whether it is at lunch time, after hours, when on vacation, when the receptionist calls in sick, or any other time you need help answering calls, your call center partner is just a call away to offer you the support you need. An agent will answer calls and take messages as if they were a member of your team.
Lead Generation
Generating and qualifying leads, making the calls, and vetting web responses are time-consuming and expensive. Let an answering service vet your leads and get qualified ones into the hands of your sales team so they can focus on what they do best – selling.
Live Chat Answering Service
Live Chat answering services give your customers immediate attention on your website. The service allows you to answer their questions as they arise, improving your customer service experience while allowing you to work on other pressing duties. In some cases, customers may prefer to chat instead of a live phone call.
Texting Answering Service
With 3 billion people using SMS Text Messaging worldwide, customers expect convenient communication. Utilize your customer’s preferred method of communication with the help of a texting answering service. Not only does this demonstrate to your clients and prospects that you understand how they like to communicate, but by utilizing a call center to respond to their texts, you provide enhanced customer service that gives you a competitive differentiator.
Virtual Receptionist Service
With the help of a virtual receptionist service, your calls are answered 24/7/365, keeping your business open and engaged at all times. You’ll never miss a call again, gaining leads and providing world-class customer service. Not only does it allow your former receptionist to work on other projects, but the savings associated with using a virtual receptionist can be significant.
Market Research and Data Collection Services
Market Research and Data Collection Services specialize in helping you and your company collect critical data, allowing you to measure customer satisfaction and loyalty, evaluate purchasing patterns, and ensure your marketing efforts reach their full potential. In addition, when you utilize an outsourced research partner, you avoid adding any bias to the results that are often inherent when conducting the research with internal staff. Plus, you get the added bonus of not tying up staff to conduct the research.
There’s No Better Gift than Time!
With the hustle and bustle of our everyday tasks, the overwhelming feeling we get from time to time is a real thing. Some days, we may wish for more hours in the day or wish we had fewer distractions. There are services and solutions that can help. An answering service is one of those solutions. Keep in mind “It Takes a Village to Raise a Brand.”
There is no better gift to give yourself and your team than the gift of time. An answering service allows you to focus on more important tasks. If you are interested in any answering services for your business, contact AnswerNet today for more information.
