Shannon Keown

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What Should You Look for in a Telephone Answering Service?

Not all telephone answering services are the same, nor should they be. When entering into any partnership, like outsourcing for an answering service, you should do some comparative research. However, this isn’t the only point of divergence you should be aware of. What to Look for in a Telephone Answering …

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8 Blog Ideas for Nonprofits that Will Get the Attention of Donors

Is your nonprofit having a hard time engaging your donors? Whether you’re a small nonprofit or a large one, you know that engaging your donors is a key to success. Donor engagement is the way your nonprofit organization interacts with its donors. Sending out blogs and posting them on social …

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Virtual Receptionist woman on phone

The Benefits of a Virtual Receptionist for Any Business

Regardless of industry, your incoming call volume can be overwhelming. Virtual receptionists are there to take calls day or night. They answer all calls quickly, professionally, and without interruption. Is this the flexible, cost-effective way of managing your office communications you’ve been looking for? How Does a Virtual Receptionist Help? …

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What Call Center Location is Right for You? (& Considerations)

Business owners often question what call center location is best for them, their business, and their customers. This isn’t always an easy question to answer. The main factors to consider when choosing the location are cost, company and client needs, time zone, and language barriers.  What Call Center Location Terms …

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Property Managers: How Answering Services Increase Revenue

Do you own or run a property management company? Are you looking to reduce costs yet improve your tenant service? The struggle to keep up with maintenance issues can be costly and overwhelming. Yet, an effective way to cut costs is to outsource some of the responsibilities. You can outsource …

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6 Questions to Ask When Hiring a 24/7 Legal Answering Service

Whether you’re an up-and-coming law firm or just looking for a solution to your growing call volume, an answering service may be your best solution. However, it’s unwise to go with your first choice. To make the best decision for your business, try asking these six questions before hiring a …

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