Mastering Email and Chat Etiquette for a Productive Workday
Responding to emails and chat messages is part of our daily routine. The question is: are you using proper email and chat etiquette?
Call Center Acronyms: The Definitive Glossary
Save these call center acronyms as a go-to reference. If you’re interested in call center services, you’ll come across these terms soon.
Call Center Quality Assurance Monitoring and Management
When quality monitoring is reviewed and resolutions formed, your call center campaign will reach its full potential.
The Do Not Call Registry; 4 Common Questions Answered
What is the National Do Not Call (DNC) Registry? The National Do Not Call Registry was created in 2003 for the purpose of offering American consumers the option to limit the number of sales calls they receive. This registry applies only to residential and personal telephones, not to business telephone …
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10 Steps to Unparalleled Telemarketing Campaign Success
A telemarketing campaign is a proven, cost‐effective method to promote and sell small business services and products to a large audience. When partnering with a qualified list of potential customers, telemarketing campaigns can increase sales, profits and customer satisfaction – without increasing your staffing and training costs. This is especially …
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The 4 Types of Personalized Messaging and Their 3 Major Benefits
What if there was a proven way to get your prospective student’s attention in a way that they would actually appreciate?
What Successful Appointment Setting Firms Know That You Don’t
Not hitting your sales numbers? It’s time to try something new. Why not try the benefits of an appointment setting firm?
How Can an Answering Service Give the Gift of Time?
Time management is something that is instilled in us at a very young age, going as far back to when we were toddlers. We had nap time, snack time, and meal times planned for us. Many people grow up with a time management structure in mind, and it continues through adulthood. Although we’re not …
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8 Ways to Improve Your Customer Service
Can you relate to the following statement? “Not every customer service experience is a pleasant one.” Unless you don’t have cable, a cell phone, or never tried to return a product, you can probably relate to a bad customer experience all too well. The reason that great customer service is …
What Should You Look for in a Telephone Answering Service?
In the United States and Canada, there are more than 65,000 answering service providers. With so many companies to choose from, selecting the firm that is right for your company can be challenging. To help you make sure you partner with the ideal answering service, we’ve provided a list of essential items for …
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