Great customer service is not something that just occurs. It’s a process that needs to be cultivated through training and experience.
Time management is critical for a business; find out how an answering service can help you save time and thrive.
To help you make sure you partner with the ideal answering service, we’ve provided a list of essential items for you to inquire about during your vetting process.
When it comes to answering services, property managers have a lot to benefit from, such as reducing costs and increasing tenant satisfaction.
BPO call centers partner with clients to process incoming and outgoing consumer calls. But what questions should you ask before beginning?
Responding to emails and chat messages is part of our daily routine. The question is: are you using proper email and chat etiquette?
Save these call center acronyms as a go-to reference. If you’re interested in call center services, you’ll come across these terms soon.
When quality monitoring is reviewed and resolutions formed, your call center campaign will reach its full potential.
What is the National Do Not Call (DNC) Registry? The National Do Not Call Registry was created in 2003 for the purpose of offering American consumers the option to limit the number of sales calls they receive. This registry applies only to residential and personal telephones, not to business telephone …
A telemarketing campaign is a proven, cost‐effective method to promote and sell small business services and products to a large audience. When partnering with a qualified list of potential customers, telemarketing campaigns can increase sales, profits and customer satisfaction – without increasing your staffing and training costs. This is …