Tips for Call Center Agents: 10 Best Practices for Handling Difficult Customers
Learn 10 tips for call center agents to effectively address customer concerns, including active listening, empathy, staying calm, offering solutions, and more.
6 Simple Ways Call Centers Help the Cannabis Industry
The cannabis industry is growing reliant on call centers as demand for recreational cannabis and its related information grows with each passing year. When strategizing ways to get cannabis customer’s attention and move them through the sales process, call centers might not be the first thing that come to mind. …
6 Simple Ways Call Centers Help the Cannabis IndustryRead More »
3 Reasons Call Centers Aren’t Going Away
Some say call centers are dying thanks to tools like IVR. However, call centers are actually trending up. Read more to find out why.
