Sales Prospecting: How to Turn Objections into Opportunities
Let’s take a look at some common objections that sales professionals encounter and strategies to overcome them.
What’s the difference between L1 & L2 Help Desk Services?
A help desk service stands as the first point of contact for employees (or customers) in need of technical support.
What is a BPO Contact Center?
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
5 Steps to Identifying, Engaging, and Converting Leads
SEO and email marketing alone not getting you the results you need? It’s time to boost your marketing plan with outbound lead generation.
Help Desk Performance Metrics and KPIs You Need to Be Tracking
Optimize your help desk performance by tracking these key metrics! Read on for actionable insights that lead to more efficient support.
How AnswerNet BPO Complements AI With a Human Touch
AnswerNet BPO offers something AI can’t: a human touch. Read on to learn how we connect businesses to people who can help.
10 Ways to Use an Outbound Call Center Partner
Here are ten ways you can leverage an outbound call center to manage your business operations and connect with customers.
How to Convert a “No” into a “Yes” with Call Center Services
We’re discussing how to convert a “no” into a “yes”. Learn how call center services play a key role in your sales process and help boost your conversions.
The Evolution of Contact Centers and How They Drive Business Success
Over time, the call center has taken many forms and is a valuable partner in the innovative development of technologies we use today.
Tips for Call Center Agents: 10 Best Practices for Handling Difficult Customers
Learn 10 tips for call center agents to effectively address customer concerns, including active listening, empathy, staying calm, offering solutions, and more.
6 Simple Ways Call Centers Help the Cannabis Industry
The cannabis industry is growing reliant on call centers as demand for recreational cannabis and its related information grows with each passing year. When strategizing ways to get cannabis customer’s attention and move them through the sales process, call centers might not be the first thing that come to mind.
3 Reasons Call Centers Aren’t Going Away
Some say call centers are dying thanks to tools like IVR. However, call centers are actually trending up. Read more to find out why.
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September 16, 2024
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September 9, 2024
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September 5, 2024
