When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
From its inception as a telephone answering service provider, AnswerNet has grown into a prominent industry player, delivering top-notch solutions to businesses and their customers.
In honor of AnswerNet’s 25th anniversary, we are discussing its evolution over the years and adaptation to the latest technologies to best meet clients’ needs.
We’re discussing how to convert a “no” into a “yes”. Learn how call center services play a key role in your sales process and help boost your conversions.
Over time, the call center has taken many forms and is a valuable partner in the innovative development of technologies we use today.
Learn 10 tips for call center agents to effectively address customer concerns, including active listening, empathy, staying calm, offering solutions, and more.
The cannabis industry is growing reliant on call centers as demand for recreational cannabis and its related information grows with each passing year. When strategizing ways to get cannabis customer’s attention and move them through the sales process, call centers might not be the first thing that come to mind. …
Some say call centers are dying thanks to tools like IVR. However, call centers are actually trending up. Read more to find out why.