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Chris Fain

The Proven Method for Finding the Right Omni-channel Provider

There’s a reason omni-channel communication comes highly recommended from experts.  However, open rates vary widely depending on the audience and the medium. Choosing the right omni-channel provider for a higher education institution is no exception. Research from a study conducted by Mobile Marketing Watch shows that text messages have a …

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third party verification ivr blog cover - man writing signature on contract with iphone popup of tpv calling

4 Reasons Why You Need IVR in Third-Party Verification

Third-party verification is a secure – and often required – means of protecting a business from sales fraud. More importantly, it protects the end user from less than savory business practices. The traditional way businesses conduct third-party verification typically includes a sales agent, the end user, and the verifier. However, …

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