Chris Fain

Appointment Setting Services - Appointment Setting Pros - woman with glasses on phone at work desk

6 Tips for Using an Appointment Setting Service

As the saying goes, “nothing happens until a sale is made.” Unfortunately, getting your sales reps in front of prospects to make sales has never been more challenging. One solution savvy sales executives are turning to in solving this problem is the use of outsourced appointment setting services. While experienced …

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5 Benefits of Call Center Accessibility

Why cut a large audience out of your service capabilities when you can easily introduce accessibility options? Providing accessible customer service options ensures every caller gets the attention they deserve. What is Accessibility? Accessibility, in general terms is, the practice of making your website, product, or service available to all. …

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How Your Business Benefits from Outbound Call Center Services

There are many unique terms thrown around in the contact center industry, such as Automation, BPO, IVR, and Teletypewriter, but the most common are Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there’s a …

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What Can a Medical Answering Service Do? (& Benefits)

A Medical Answering Service provides HIPAA compliant medical answering and other call center solutions for various types of healthcare providers. Call centers have the technology, expertise, and flexibility to fulfil the specific requirement many medical professionals’ offices require. Trained and experienced live agents will answer your incoming calls, take messages, …

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How to Improve Brand Reputation with a Telephone Answering Service

Telephone answering services do more than answer calls. At least, they should. When an agent answers a call, you want them to be an extension of your business. A good agent answers any questions that come in the way you prefer. When a contact center agent uses your messaging tactics …

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10 Major Considerations for Choosing a Telephone Answering Service

If you’re experiencing rapid growth in call volume, it may be time to think about a telephone answering service. Choosing a provider that’s best for your business isn’t as easy as you might think. There are many major variables to consider before selecting a provider. Why is Your Choice in …

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