Help Desk Performance Metrics and KPIs You Need to Be Tracking
Optimize your help desk performance by tracking these key metrics! Read on for actionable insights that lead to more efficient support.
From Boomers to Gen Z: Understanding Generational Communication Styles
The last four generations all have their own unique preferences for communication. Can you identify those preferences?
How to Improve Customer Satisfaction: 5 Proven Strategies
Read on for 5 proven strategies on how to improve customer satisfaction for your business. Say hello to joy, growth, and profits.
How AnswerNet BPO Complements AI With a Human Touch
AnswerNet BPO offers something AI can’t: a human touch. Read on to learn how we connect businesses to people who can help.
AnswerNet TPV Will Secure Your Business, Guaranteed
AnswerNet TPV produces a bevy of benefits that will leave you and your business secure, satisfied, and successful. Read on to learn more!
Improving Student Retention in Higher Education: Addressing the Challenges
Student retention significantly improves with timely intervention and support despite various reasons for departure. Learn more on how to address the challenges here.
10 Ways to Use an Outbound Call Center Partner
Here are ten ways you can leverage an outbound call center to manage your business operations and connect with customers.
6 Tips for Using an Appointment Setting Service
Getting your sales reps in front of prospects is challenging. Getting the most out of an appointment setting service shouldn’t be.
How BPO Services Can Enhance Your E-commerce Business
BPO services offer e-commerce businesses the opportunity to streamline operations, reduce costs, and improve overall efficiency.
3 Useful Benefits of Help Desk Support
It may be time to consider outsourcing your help desk support if tech issues have been slowing you, your employees, and your clients down.
How Bilingual Support Improves Student Engagement in Higher Education
With bilingual support in higher education, universities ensure that critical information regarding admissions, financial aid, and academic advice is clearly understood by all students.
How Your Business Benefits from Outbound Call Center Services
An outbound call center makes outgoing calls for services such as appointment setting and collection reminders. Learn More!
