4 Ways to Cope with Stressful Customer Interactions
Working in customer service, you’re bound to have a stressful customer interaction eventually. The question is – how do you cope?
4 Must Read Ways to Empower Your Customer Service Representatives
It’s no secret that customer service can be a tough industry to work in. But customer service has very rewarding moments as well. In fact, the job can be rewarding if you empower customer service representatives in your organization. Read on for some ways managers, business owners, or supervisors can
Call Center Quality Assurance Monitoring and Management
When quality monitoring is reviewed and resolutions formed, your call center campaign will reach its full potential.
