81% of recruiters surveyed by Jobvite said that attracting top talent became harder and 65% said their jobs became more stressful in 2022. In a similar survey, 88% of HR professionals said hiring would become even more difficult in 2023.
Recruiters have let us know something’s not working, and we’re here to identify and solve the problem. By the end of this article, you’ll understand why modern hiring methods are failing and how we can use BPO (business process outsourcing) to improve your career search, selection and spirit.
How Hiring Fails Recruiters
A 2001 study from the International Journal of Selection and Assessment found that HR managers ranked process efficiency as the most important reason to deploy technology-based tools in hiring. 20+ years later, we can look back and see that prioritizing efficiency may have done more harm than good.
In the years since, we’ve adopted Recruitment Management Systems (RMSs) that maximize efficiency at a high cost. 90% of employers in a 2021 Harvard Business Review study used RMSs to initially filter employees, but 88% of employers said that qualified high-skills candidates are “vetted out of the process because they do not match the exact criteria posted by the job description.”
How BPO Helps
So far, we’ve seen that recruiters find it harder and more stressful to attract top talent thanks to modern hiring principles that misprioritize efficiency and technology systems that disqualify top candidates. Here are some ways we can improve the process.
1. Prioritizing A Value-Based Solution
In a 2022 Employer Branding Report by Glassdoor, employees made it abundantly clear that they prioritize transparency above efficiency. Couple that with a study from HR software Workable that found that almost 40% of US workers are “passive candidates,” who are open to new opportunities but may need more incentive to apply to a role, and you may see a value-based solution.
One of the ways BPO services can help prioritize transparency to recruit highly qualified passive candidates is by gathering more feedback from clients, candidates, and current employees. Once you’ve received testimonials, you can share those sentiments with prospective job seekers to attract enthusiastic candidates who may otherwise have remained passive.
2. Complementing AI With A Human Touch
Harvard Business School professor Karim Lakhani explains, “AI won’t replace humans, but humans with AI will replace humans without.” Top BPO providers understand the integral place of RMSs in the recruitment process and couple them with integral interpersonal communication.
Perhaps your BPO service can establish a whistleblower hotline to provide simultaneous tech and touch. Thanks to tech, the hotline can serve as a 24/7 omnichannel portal and archive; thanks to a compliant touch, employees and candidates can feel safe asking and answering any question.
3. Expanding Reach to Accommodate Experience
Glassdoor reports that employers who invested in their candidate experience improved the quality of their hires by over 70%. RMSs have limits when promoting a candidate’s experience, but BPO services go further thanks to the vastness of human connection.
BPO services work with businesses across a plethora of industries including healthcare, legal, finance, energy, construction and more. The best candidates for a role may have decades of transferable experience, but employers won’t find those candidates without a BPO network.
Contact Qualified Candidates with AnswerNet
A reliable BPO partner can revitalize your values, elicit emotional responses from employees, and complement the technological revolution with a human touch. If you’re looking for a reliable BPO partner, you’re in the right place.
AnswerNet works with 10,000+ clients and 1,200+ live agents because our BPO services are recruiter-approved. To hire with heart, reach out here or click the button below to get in contact.
