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Business Process Outsourcing for Small Business Growth: The Power of Delegation

As a small business owner, you’re likely accustomed to having a hand in every aspect of your business. From managing finances to handling customer inquiries, the responsibilities can be overwhelming. This multitasking, while necessary when a business is new, can also be a significant barrier to growth. One effective strategy that can help you overcome this challenge is delegation, specifically through Business Process Outsourcing (BPO).

Understanding Delegation in Small Business Growth

Have you come across the illustration about a small business owner being like an octopus? I can’t attribute this lesson to any one specific source, so let’s just credit the “internet.” Here’s how it goes: “Business owners are like an octopus because there is a single brain and many tentacles attending to all of the business functions.” (Some presenters also jest, and all of them suck… get it?!) Then the speaker will continue and state, “At a certain point in any business’s growth, it is the job of the owner to separate from each tentacle and focus on being the brain. This is achieved through delegation.” I love this illustration. You can’t scale without bringing on resources outside of yourself to help manage growth.

The octopus story is meant to provoke, but the underlying lesson is critical—at a certain point in any business growth trajectory, the owner can’t be everywhere at once. Moreover, there are likely people more skilled in specific areas of the business. For example, you might be amazing at sales but not at marketing. Or you might excel in developing technically proficient solutions, but struggle with accounting.

Delegation allows the business owner to focus on strategic decision-making while experts handle specialized tasks, leading to more efficient and scalable operations. In the E-Myth Revisited, this is referred to as “working on the business not in the business.” That’s another quote people often paraphrase without attribution lol.

Delegation is more than just assigning tasks; it’s about strategically distributing responsibilities to focus on core business activities that drive growth. For many small business owners, this can be a daunting step. However, when done correctly, delegation can lead to improved efficiency, better resource management, and ultimately, business growth.

The Role of Business Process Outsourcing for Small Business

Many small businesses outsource simple after-hours message capture and dispatch functions, but don’t realize that modern call centers can also integrate with their calendars, ticketing systems, CRMs, logistics platforms, and other core business systems. Once you make this leap, imagining how you might actually save time and increase productivity is only limited to your own imagination, budget, and any security limitations you want to place around access to your business data.

Business Process Outsourcing for Small Business involves contracting specific business tasks to third-party service providers. While outsourcing has traditionally been associated with large corporations, it’s increasingly becoming a valuable strategy for small businesses. Here’s why:

 ✔️ Cost Efficiency:

  • Outsourcing can be more cost-effective than hiring in-house staff. It allows you to convert fixed costs into variable costs, freeing up capital for other investments.
  • You can avoid the overhead costs associated with full-time employees, such as benefits, office space, and equipment.

✔️ Access to Expertise: 

  • BPO providers are specialists in their fields, offering a level of expertise that may be too costly or impractical to develop internally.
  • Whether it’s customer service, IT support, or accounting, outsourcing gives you access to top-tier talent and technology.

✔️ Scalability:

  • Outsourcing allows you to scale your operations up or down based on your business needs without the risk of overstaffing or understaffing.
  • It provides the flexibility to expand into new markets or launch new products more quickly and efficiently.

✔️ Focus on Core Activities:

  • Delegating non-core functions such as payroll, customer support, and administrative tasks enables you to concentrate on strategic initiatives that drive growth.
  • This focus can lead to innovation, improved customer satisfaction, and increased revenue.

Areas Perfect for Outsourcing


Small businesses can benefit greatly from outsourcing various functional areas. Outsourcing customer support ensures that your customers receive professional and timely assistance, enhancing their overall experience and loyalty. By outsourcing accounting and finance tasks such as bookkeeping, payroll, and tax preparation, you can ensure accuracy and compliance while freeing up time to focus on financial strategy. IT services can also be outsourced to provide your business with the latest technology and security measures, reducing downtime and protecting against cyber threats. Marketing agencies offer expertise in digital marketing, social media management, and content creation, helping you reach a broader audience and drive sales. Additionally, outsourcing human resources functions such as recruitment, training, and compliance can help you attract and retain top talent while ensuring adherence to labor laws. Finally, B2B sales outsourcing companies provide specialized sales teams that understand the intricacies of business-to-business transactions, helping you increase your sales and expand your market reach.

Implementing a Successful BPO Strategy


To successfully integrate Business Process Outsourcing for Small Business into your business model, consider the following steps:

  1. Identify Core and Non-Core Activities:
    • Determine which functions are essential to your business’s mission and which can be outsourced. Focus on outsourcing tasks that do not directly contribute to your core competencies.
  2. Choose the Right Partner:
    • Select a BPO provider that aligns with your business values and goals. Look for providers with a proven track record, strong references, and the ability to scale with your business.
  3. Set Clear Expectations:
    • Establish clear communication channels and performance metrics with your BPO provider. Regularly review and adjust the relationship to ensure it continues to meet your business needs.
  4. Monitor and Manage:
    • Continuously monitor the performance of the outsourced functions. Use key performance indicators (KPIs) to track progress and ensure that the outsourcing arrangement delivers the desired outcomes.

Take Action Today


Business Process Outsourcing for Small Business is not the only way to achieve scale, quality, and specialization, but it is a powerful tool that can support small business growth. By strategically delegating tasks to expert providers, small business owners can focus on what they do best – driving innovation and growth. If you’re looking to streamline operations, enhance efficiency, and position your business for success, consider exploring the potential of AnswerNet’s BPO solutions experts. Click Here to visit our site and complete a contact form to request a free consultation. It might just be the strategic move your business needs to thrive in today’s competitive landscape.