What is a BPO Contact Center?
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
How to Convert a “No” into a “Yes” with Call Center Services
We’re discussing how to convert a “no” into a “yes”. Learn how call center services play a key role in your sales process and help boost your conversions.
The Evolution of Contact Centers and How They Drive Business Success
Over time, the call center has taken many forms and is a valuable partner in the innovative development of technologies we use today.
How a Nonprofit Call Center Can Support & Increase Your Fundraising
Find out how a nonprofit call center can help enhance your organization’s reputation and increase annual donations.
Tips for Call Center Agents: 10 Best Practices for Handling Difficult Customers
Learn 10 tips for call center agents to effectively address customer concerns, including active listening, empathy, staying calm, offering solutions, and more.
Call Center Acronyms: The Definitive Glossary
Save these call center acronyms as a go-to reference. If you’re interested in call center services, you’ll come across these terms soon.
5 Key Advantages of Outbound Calling Services for Pharmacies
Explore the benefits of outbound calling services for pharmacies, including increased sales, improved customer satisfaction, and streamlined operations.
Call Center Quality Assurance Monitoring and Management
When quality monitoring is reviewed and resolutions formed, your call center campaign will reach its full potential.
How Multilingual Call Center Services Can Increase Your Customer Base
Non-English-speaking customers are a large percentage of the population. Do you provide the necessary support for them?
3 Reasons Call Centers Aren’t Going Away
Some say call centers are dying thanks to tools like IVR. However, call centers are actually trending up. Read more to find out why.
