Business

4 suited hands clasping together, empower your customer service reps

4 Must Read Ways to Empower Your Customer Service Representatives

It’s no secret that customer service can be a tough industry to work in. But customer service has very rewarding moments as well, and the job can be extremely fulfilling if your representatives are properly supported. Read on for some ways managers, business owners, or supervisors can help make their …

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The Do Not Call Registry; 4 Common Questions Answered

What is the National Do Not Call (DNC) Registry? The National Do Not Call Registry was created in 2003 for the purpose of offering American consumers the option to limit the number of sales calls they receive. This registry applies only to residential and personal telephones, not to business telephone …

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The Proven Method for Finding the Right Omni-channel Provider

There’s a reason omni-channel communication comes highly recommended from experts.  However, open rates vary widely depending on the audience and the medium. Choosing the right omni-channel provider for a higher education institution is no exception. Research from a study conducted by Mobile Marketing Watch shows that text messages have a …

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