Non-English-speaking customers are a large percentage of the population. Do you provide the necessary support for them?
The last four generations all have their own unique preferences for communication. Can you identify those preferences?
Is texting cannabis customers worthwhile? Yes. But is it legal? That’s a more difficult question to answer. Read more.
What if there was a proven way to get your prospective student’s attention in a way that they would actually appreciate?
Some say call centers are dying thanks to tools like IVR. However, call centers are actually trending up. Read more to find out why.
Are you testing the market for inbound and outbound call center services? If so, which one do you need? The answer might surprise you.
Over 323 million Americans own cell phones. If you want to market to them, it’s time to start using automated SMS services.
Not hitting your sales numbers? It’s time to try something new. Why not try the benefits of an appointment setting firm?
Responding to emails and chat messages is part of our daily routine. The question is: are you using proper email and chat etiquette?
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.