How Multilingual Call Center Services Can Increase Your Customer Base
Non-English-speaking customers are a large percentage of the population. Do you provide the necessary support for them?
4 Generations, 4 Styles of Communication
The last four generations all have their own unique preferences for communication. Can you identify those preferences?
To Text or Not to Text; 3 Factors You Must Consider
Is texting cannabis customers worthwhile? Yes. But is it legal? That’s a more difficult question to answer. Read more.
The 4 Types of Personalized Messaging and Their 3 Major Benefits
What if there was a proven way to get your prospective student’s attention in a way that they would actually appreciate?
3 Reasons Call Centers Aren’t Going Away
Some say call centers are dying thanks to tools like IVR. However, call centers are actually trending up. Read more to find out why.
Inbound vs Outbound: Which One Do You Need?
Are you testing the market for inbound and outbound call center services? If so, which one do you need? The answer might surprise you.
5 Ways You Can Use Automated SMS Services for Your Business
Over 323 million Americans own cell phones. If you want to market to them, it’s time to start using automated SMS services.
What Successful Appointment Setting Firms Know That You Don’t
Not hitting your sales numbers? It’s time to try something new. Why not try the benefits of an appointment setting firm?
Email and Chat Etiquette for the Busy Workday
Responding to emails and chat messages is part of our daily routine. The question is: are you using proper email and chat etiquette?
What is a BPO Contact Center?
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
