The Identity Theft Resource Center explains that data insecurity is at an all-time high. In 2023, international data breaches rose 72% from their previous high, with 2,365 cyberattacks and 343,338,964 victims.
In our industry, data protection is paramount. Here’s the AnswerNet guide to guarantee your call center teams defend data.
How to Train Your Call Center Teams
Data security is a shared responsibility and everyone in a call center is a key player in protecting sensitive information. Here are tips you can take to bolster yourself and your call center teams.
1. Examine Your Emails
The 2023 Verizon Data Breach Report proves that email is the most common vector for malware, with 35% of malware in 2023 delivered via email. Egress Software furthers that 94% of their surveyed organizations have reported email security incidents.
First and foremost, train your call center teams to recognize urgent email language, mismatched email addresses and manipulated graphic designs. Keep an eye out for phishing attempts, especially those that ask for financial information or seem too good to be true.
2. Integrate Information Security
Information security jobs are projected to grow by 32% between 2022 and 2032. While employing a trained professional would be best, the $120,000 median pay range for the role places the opportunity out of range for most small businesses.
Organizations can offer incentives such as reimagined responsibilities and reimbursements to current employees who complete cybersecurity courses or bootcamps. For other low-cost alternatives, consult with outsourced compliance, TPV and BPO providers.
3. Compensate for Compliance
As cited in Forbes, financial institutions in 2021 alone were fined a collective $2.7 billion for lacking compliance. In the call center industry, compliance is a labyrinthian concept that will financially trap you unless you navigate your way out.
Enter: experts. Professional call center compliance will save you money, secure your data and satisfy you and your customers. After you learn from the best, reward teams who excel in maintaining security compliance standards.
The Stakes Have Never Been Higher
It’s easy to write off data protection as a secondhand concern, but as a call center supervisor, people’s medical, legal and financial futures are in your hands. The Federal Trade Commission reports that consumers lost $8.8 billion to scams in 2022, and we all deserve better.
Training your call center teams to defend data is one of the most human decisions you can make. Take the time to improve today.
The Federal Trade Commission reports that consumers lost $8.8 billion to scams in 2022, and we all deserve better.
To Secure Your Center, Ask for AnswerNet
At AnswerNet, we’ve performed safe and affirmed transactions 116,000,000 times through compliance expertise and adaptable third party verifications. We’ve read the reports, established the infrastructure and optimized the technology to deliver the most secure data prevention techniques available today.
If you want to train your call center teams through a protection service you can trust, reach out here or click the button below to get in contact.
