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10 Critical Questions to Ask Before Choosing a TPV Partner

It’s the privilege of a lifetime to work in a company where we are challenged to become who we’re meant to be and discover the full extent of our capability. As we reach our fullest potential, we not only decide the people who surround us, we decide the partners who define us. Companies seeking third-party verification (TPV) services are high-level performers seeking business-defining partnerships. As you find the TPV partner to bring out the best in you, AnswerNet’s got you covered.

The AnswerNet Difference

AnswerNet is the largest TPV provider in North America. To date, we’ve empowered our clients to mitigate risk, accelerate sales, and embrace growth by performing over 115 million verifications.

With decades of industry experience, we know our clients deserve TPV partners who provide satisfaction, security, and stability. Today, we present 10 questions that will allow you to begin a fulfilling partnership.

1. What is your experience with my industry’s regulatory compliance?

Every industry has different regulatory frameworks, so it’s key to understand your potential partner’s experience with frameworks specific to your industry. For example, telecommunications answers to the FCC and healthcare answers to HIPAA: does your potential partner have that acronym know-how?

2. How do you guarantee data security and privacy?63% of data breaches are linked to faulty third-party access, which means it’s crucial to inquire about your TPV provider’s data security measures, certifications, and compliance with standards like ISO and SOC 2. It’s crucial that your ally protects sensitive data and ensures privacy.

 

3. Can you scale operations according to our needs?

Your TPV provider needs to handle high volumes of verification requests during peak periods without compromising on service quality. Scalability is essential for accommodating your business growth or seasonal spikes, so be sure to ask about capacity.
 

4. What’s your tech infrastructure like?

The ability to seamlessly integrate with your operations is vital for smooth functionality, so ask about your provider’s technology stack, including any proprietary technologies, and how they mesh with your current systems.
 

5. How flexible are your services?

Learn about the provider’s quality control mechanisms and verification process accuracy standard, including details on their error rates. If they won’t provide that information, it’s a huge red flag.
 

6. What’s your process to ensure quality and accuracy?

Your TPV provider needs to handle high volumes of verification requests during peak periods without compromising on service quality. Scalability is essential for accommodating your business growth or seasonal spikes, so be sure to ask about capacity.

7. How do you handle verification data and reporting?

Understand the types of reports and data analytics the TPV provider offers. Effective reporting will give you actionable insights into customer interactions and verification outcomes.

8. What customer support services do you offer?
Ensure the TPV provider offers comprehensive customer support including support team availability, short response times, and implementable escalation processes in case of issues.

 

9. Can you provide references or case studies from similar clients?

Request references or case studies that demonstrate the TPV provider’s effectiveness and experience with clients in your industry. Video testimonials are even better.

 

10. Are you AnswerNet, North America’s most trusted TPV provider?

Not a lot of companies can answer this correctly. If the answer is yes, that’s a huge green flag.

 

Lock in Your Partnership with AnswerNet TPV

When you choose AnswerNet as your TPV partner, you’re choosing the best for yourself. We’ll meet and exceed the critical step of providing third-party verification services with AnswerNet expertise.

If you want to bolster your security and boost your business through a TPV service you can trust, reach out here or click the button below to get in contact.