Grow and Retain Donors

FineLine Solutions

fineline logo, white

FineLine Solutions, a specialty division of AnswerNet, amplifies your reach and engages with more people. We create one-to-one relationships through human experiences, encouraging your donors to stay connected and informed.

Grow and Retain Donors

FineLine Solutions

fineline logo, white

FineLine Solutions, a specialty division of AnswerNet, amplifies your reach and engages with more people. We create one-to-one relationships through human experiences, encouraging your donors to stay connected and informed.

woman sitting on balcony sipping drink in front of laptop

Make Your Donors Your Biggest Supporters

Reach. Relationships. Results.

Through high touch service anytime and any way, we connect your donor’s passion with your mission. Our donor engagement and retention strategies are proven to deliver on your mission and business goals. All of our programs are based on four basic principles that donors want: Make it easy, add value, personalize it, and provide access anytime, anywhere, on any device.

woman sitting on balcony sipping drink in front of laptop

Make Your Donors Your Biggest Supporters

Reach. Relationships. Results.

Through high touch service anytime and any way, we connect your donor’s passion with your mission. Our donor engagement and retention strategies are proven to deliver on your mission and business goals. All of our programs are based on four basic principles that donors want: Make it easy, add value, personalize it, and provide access anytime, anywhere, on any device.

Explore All of Our Options

With years of experience in the nonprofit sector, we understand the needs of nonprofits. Our offerings are built to make your life easier. Explore the rest of what we have to offer below.

Inbound Fundraising

Our fundraising program develops plans and executes on key engagement paths in order to drive higher donations. In addition, we provide the right information at the right time so your donors can support you in ways you need. Delivering a solid ROI with each one of our partnerships allows us to create an environment of innovation and passion for your donors.

Donor Education

Donors that want to support your mission are often not aware of the best ways to do this. Our team provides the right education on your programs and work so that a higher support is realized. Through strategic scripting and in-depth program information, our front line team is highly trained to communicate with your donors in ways that deliver long term commitments.

Three-Step Mail Strategy

Direct mail donors that choose to engage through the mail still want personalized connection with your organization. Our three step mail strategy makes it easy for the donor to know how to continue to support. Through added value communication strategies and timely service, donors understand what their donations are being used for and also receive a thank you receipt.

Monthly Programs

Monthly donors are passionate and want to be connected to your mission so they can truly effect change. Our monthly program starts the conversation with how monthly giving can help move the mission forward. We educate and inform on the impact of a monthly donation, position the monthly amount into a daily amount that is easily understood. We also take care of processing the donations through key partnerships with payment gateways. 

Donor Thank-You Programs

We believe that we cannot thank our donors enough! Our strategically planned thank you program delivers a deep connection with your donors, while gaining key information so you can be relevant in future communication. Thanking your donors, while learning why they chose your charity, can make the difference whether you can retain them or not.

Front of the Line Service

All donors are not the same, so why are we treating them all the same? Our Front of the Line program provides planned donor segment with high touch, immediate engagement. This type of program can ensure that your high value donors are receiving a well deserved high touch experience.

In-House Training

Through our 20+ years of focusing on donors and what they want, we have developed an award winning training program. This training is the foundation of all training plans that delivers a donor facing service team. We help organizations move from transactional to relationship services that are relevant, add value and personalize the donor experience.

Donor Experience Programs

We all know how intense and passionate sports fans are, imagine if your donors felt the same way about your mission and organization! Our experience program works with organizations to create a culture of service that consistently delivers on those WOW experiences. Starting with donor journey mapping to the defining of planned experiences, our teams work together to understand the current gaps and build a repeatable experience journey that is measurable and builds lifetime relationships with your donors.

Multi-Channel Engagement

Studies have shown that people watch TV while on their tablet and choose to use the phone to interact. This type of multichannel requires that your organization has a consistent service delivery across all channels. Our technology provides omni-channel solutions to  your customers. 

Social Ambassadors

Many of us are very good at doing social networks. We schedule messages that we believe are relevant to be sent out at certain times. As our followers grow we believe we have achieved success. Our social programs involve social engagement with your fans that result in increased followers, but also develop brand ambassadors that are excited to amplify your messages. Being social is key to engagement and our team has in depth experience with this. We also have effective social employee engagement and cause marketing programs that help your corporate partners create social ambassadors with your brand.

Impactful Conversations

We have all heard that donors want to understand what their donations are used for. Our team delivers impact conversations that not only inform, but educate. This unique combination takes your organizations need for funding and converts the conversation into relevant engagement strategies. Your donors want to support you, but often are not sure how and for what. Through impact conversations we take complex asks into a conversation that donors can understand and support.

Cost to Revenue

Traditional donor service teams have been viewed as internal cost centers and frequently the last department that the organization thinks of. Our revenue program, works closely with your team to define, train and integrate into the organization so that your donors can receive the service they expect. Through our strategic programs we help your team become educational conservationists, that add value to the donor, personalize their experience, make it easy for the donor and all while raising service-more monies with each engagement.

Nonprofit Industry Experience

Non-profits and charities rely on volunteers and contributions to support their organization. They need a cost-effective call center that can not only answer inbound calls from donors, supporters and staff, but also outbound calls to drive donations and fundraisers.

We provide cost-effective, customizable inbound and outbound call center solutions for not-for-profit organizations, helping companies maintain their budget while increasing awareness of their brand’s initiatives.

Nonprofit Answering Services

We understand the importance of maintaining your charitable brand with professionalism.

Our agents can support your nonprofit’s vision, ensuring that all calls are handled with care – whether for inbound fundraising or telethons, or general assistance with the corporate office’s backline.

Additionally, our nonprofit answering services are 24/7/365, so we can handle calls from anywhere and at any time.

Charitable Outbound Donation & Fundraising Support

Our outbound call center services provide the ideal solution for donor support, telefundraising, radiothons and telethons.

Our agents are trained to respond to incoming emails, calls, and even text to ensure all donation information is captured accurately, and nurture relationships to increase donor retention.

Omni-Channel Communications for Nonprofits

In today’s world, donors use multiple methods to donate or communicate with the charities of their choice.

Rather than just one line of support, we can provide several, including: phone, text, social media, email, SMS, and live chat.

Our system also supports third-party integration through API, so we can collect donor information that is accurately captured and pushed to your nonprofit database in real-time.

Nonprofit Industry Experience

Non-profits and charities rely on volunteers and contributions to support their organization. They need a cost-effective call center that can not only answer inbound calls from donors, supporters and staff, but also outbound calls to drive donations and fundraisers.

We provide cost-effective, customizable inbound and outbound call center solutions for not-for-profit organizations, helping companies maintain their budget while increasing awareness of their brand’s initiatives.

Non-Profit Answering Services

We understand the importance of maintaining your charitable brand with professionalism.

Our agents will can support your nonprofit’s vision, ensuring that all calls are handled with care – whether for inbound fundraising or telethons, or generally assistance with the corporate office’s backline.

Additionally, our non-for-profit answering services are 24/7/365, so we can handle calls from anywhere and at any time.

Charitable Outbound Donation & Fundraising Support

Our outbound call center services provide the ideal solution for donor support, telefundraising, radiothons and telethons.

Our agents are trained to respond to incoming emails, calls, and even text to ensure all donation information is captured accurately, and nurture relationships to increase donor retention.

Omni-Channel Communications for Nonprofits

In today’s world, donors use multiple methods to donate or communicate with the charities of their choice.

Rather than just one line of support, we can provide several, including: phone, text, social media, email, SMS, and live chat.

Our system also supports third-party integration through API, so we can collect donor information that is accurately captured and pushed to your nonprofit database in real-time.

Upgrade Your Donor Programs Today!

Make it easier for donors to stay connected and get involved. Our technology is ready for you.

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