Omni-Channel
Speak to Your Customers Anywhere
There is no one-size-fits-all approach to communicating with your customers. Some audiences prefer text while others prefer email. We provide mediums for everything you need, including text, email, live calls, automated calls, and live chat.
Various Channels
AnswerNet provides several communication channels suited to your need.
Chat
Chat has been around since the mid 1990s. It’s a tool for assistance when a prospect needs help while visiting a company’s website. Chat is where the customers frequently are when they visit your website.
By simply placing our chat code on your website, our agents can engage in conversation with your visitors as well as attach and send files. Chat users can also download transcripts for later review.
Chat bot integration is available alongside our chat.
SMS Texting
Texting has become one of the most prevalent, preferred, and effective ways for businesses and customers to communicate. It’s immediate and what many customers want. All of our numbers are text-enabled, and we can text-enable a client’s number. Additionally, chat bot integration is available.
Conversational Messaging
Conversational messaging transforms how customers connect through personalized, context-rich conversations. It’s used to take orders and provide information, introduce new products and services, and even provide general office information.
Our automation focuses on Tier 1 communication, speaking in a casual, friendly tone. Let it handle basic inquiries so that your in-house support can focus on Tier 2 and higher inquiries.
Social Media
Social media has a huge impact on how businesses find and communicate with their audiences. The vast majority of most populations are on social media platforms. Many consumers use these platforms to research and browse products and services. They also rely on influencers to help them make important purchasing decisions.
Our software supports Facebook, Twitter, Skype for Business, Viber, Line, Microsoft Teams, Telegram, WhatsApp, and Video.
Other Channels
Other channels include:
- Voice
- Fax
Other BPO Services
Sales
Do you need more agents reaching out on your behalf? Scale up your sales efforts with AnswerNet. Our agents are highly skilled professionals that can reach out to prospects for you so that you can focus on maintaining the customers you already have.
Customer Care
Going above and beyond on every call to ensure your customers get the best view of your culture and brand image is what we do best. In a world of uncertainty, the human element is more important than ever. Your customers can always count on us.
Support
Growing fast and need a scalable tech support team? AnswerNet provides Tier 1 and Tier 2 technical support, resolving everything from basic questions to password resets and platform tours. We update our procedures for you frequently to accommodate any changes you make.
Accessibility
Become an ADA Compliant customer service provider for your deaf customers with AnswerNet’s teletypewriter and IP Relay services (web-based chat for deaf, blind, deaf-blind, and speech disorders). We also provide video chats with friendly ASL professionals.
Omni-Channel
There is no one-size-fits-all approach to communicating with your customers. Some audiences prefer text while others prefer email. We provide mediums for everything you need, including text, email, live calls, automated calls, and live chat.
HMS
Become a technologically advanced competitor with AnswerNet’s Hosted Managed Service (HMS). We provide several cloud based hosted solutions such as Billing, Call Routing and Secured Access to Remote Employees (S.A.F.R.E.).
Other BPO Services
With the scalability of our offerings, AnswerNet provides boutique and specialty-style services found in smaller firms but with the infrastructure of a large company. Our BPO services and solutions range from dedicated to shared environments – all designed to maximize your productivity and minimize your costs.
Sales
Do you need more agents reaching out on your behalf? Scale up your sales efforts with AnswerNet. Our agents are highly skilled professionals that can reach out to prospects for you so that you can focus on maintaining the customers you already have.
Customer Care
Going above and beyond on every call to ensure your customers get the best view of your culture and brand image is what we do best. In a world of uncertainty, the human element is more important than ever. Your customers can always count on us.
Support
Growing fast and need a scalable tech support team? AnswerNet provides Tier 1 and Tier 2 technical support, resolving everything from basic questions to password resets and platform tours. We update our procedures for you frequently to accommodate any changes you make.
Accessibility
Become an ADA Compliant customer service provider for your deaf customers with AnswerNet’s teletypewriter and IP Relay services (web-based chat for deaf, blind, deaf-blind, and speech disorders). We also provide video chats with friendly ASL professionals.
Omni-Channel
There is no one-size-fits-all approach to communicating with your customers. Some audiences prefer text while others prefer email. We provide mediums for everything you need, including text, email, live calls, automated calls, and live chat.
HMS
Become a technologically advanced competitor with AnswerNet’s Hosted Managed Service (HMS). We provide several cloud-based hosted solutions such as CRM hosting, automated billing processes, interactive text response (ITR), and call routing.
Make Us Your Personal Assistant Today!
Ready to make your professional life that much easier? Contact us today and we’ll have you up-and-running as soon as possible.
