Industries

Pharamceutical

Inform Your Customers on Recalls and Other Processes

Services for Pharmaceuticals

Call Center Services for Medicinal Businesses

AnswerNet offers many valuable call center and BPO services for the pharmaceutical industry. Services range from marketing and handling customer care calls to supporting product recalls.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Customer Care

At AnswerNet, we deliver world‐class customer care with accurate and specific product information, always striving to maintain brand integrity.

Our highly trained agents are adept at handling all types of calls such as product inquiries, quality complaints, ingredient questions, compound questions, consumer/medical affairs and adverse event reporting.

Product Recalls

When a recall occurs, having a dependable partner who understands your business is needed most.

At AnswerNet, our product recall services are quickly implemented according to client‐specific requirements.

Our experience in this area not only includes call center recall services, but also quality review, medical information review, reporting and all other recall‐related processes.

Business Process Outsourcing (BPO)

AnswerNet offers business process outsourcing services in addition to your existing contact center, or on an as‐needed basis.

Some of the services we offer include fulfillment services, business reply cards, rebates/coupon, money‐back guarantees, quality assurance review and medical coding review.

Outbound Marketing

Having a marketing strategy and executing according to plan is vital to the growth of your company and to the health of your brand. At AnswerNet, we understand how to implement cost‐effective data collection for surveys and market research that will provide invaluable customer insight and drive customer satisfaction.

AnswerNet’s programs will help you know your customer and be able to speak and respond to them in a language they understand.

AnswerNet offers vast experience in telemarketing and telesales to leverage that information for profitable results.

Whether you are looking to gain market share, or upselling to your existing customer base, AnswerNet will be instrumental in achieving those goals.

Features & Benefits

Features

  • Live Agents and/or Interactive Voice Response (IVR)
  • Live Chat, Email, or White Mail
  • Direct-to-Consumer Services
  • Social Media Support
  • Business Reply Card Processing

Benefits

  • Multilingual Communications Support
  • Timely Reporting and Results
  • Cost-Effective
  • Customizable to Fit Your Campaign
  • Courteous, Empathetic Agents
  • PCI-DSS Compliant
  • Robust Healthcare Network

Keep Your Customers Engaged and Informed

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