Medical Answering Services
Keep your patients' information safe and secure
Services for Healthcare
AnswerNet is well experienced in handling medical answering service programs for the healthcare industry.
We understand the immediate need of patients who call in requiring answers to a variety of questions.
We can assist with a variety of services, including insurance, billing, and appointment scheduling, and more.
Our experience in Medical Answering Services ensures your phones are answered by a live agent. Additionally, AnswerNet offers Appointment Management Services. AnswerNet makes appointments, manages appointments, and even reminds your clients of their appointments. We run your office’s schedule efficiently and reduce the amount of “no shows.”
Our friendly, professional agents go through a rigorous training process. We ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.
We provide bilingual agents who are fluent in English, Spanish and/or French. For other languages and dialects, we partner with a real-time interpreting service. All AnswerNet agents are required to comply with complex regulatory bodies and maintain compliance to HIPAA/HITech laws and must sign a confidentiality agreement upon hire. All call centers are HIPAA compliant, and agents are trained in HIPAA practices.
Keep in Contact
AnswerNet has a network of 30 integrated call centers equipped with disaster backup capabilities and call re‐routing. This secures your critical data and keeps your office in contact with your patients at all times. Every center has a failsafe system and a rollover plan in the rare event of a system outage of any kind.
AnswerNet has literally thousands of small practice and private office contracts with medical professionals across the country. Our core business is telephone answering services, and we do it better than anyone else in the business. We follow strict guidelines about message-taking, delivery, prioritizing incoming calls, and dispatching them with urgency.