Resilience in the wake of Covid-19 As we traverse further into what a friend recently referred to as “our permanent post-covid state,” many are looking around after a few years and realizing the effects of drastic changes to their respective industries, and the way we do business on a broader …
When looking for call center services for your business, you may come across some unfamiliar terms – like BPO contact center.
BPO is a common acronym in the call center world. It stands for business process outsourcing, a term used to describe the hiring of a third-party to complete a business operation. BPO call centers partner with clients to process a company’s incoming and outgoing consumer calls. How is a BPO …
Why cut a large audience out of your service capabilities when you can easily introduce accessibility options? Providing accessible customer service options ensures every caller gets the attention they deserve. What is Accessibility? Accessibility, in general terms is, the practice of making your website, product, or service available to all. …
There are many unique terms thrown around in the contact center industry, such as Automation, BPO, IVR, and Teletypewriter, but the most common are Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there’s a …
How Your Business Benefits from Outbound Call Center ServicesRead More »
