BPO Services

This category on the AnswerNet blog includes all content related to BPO services.

accessibility - a woman's hands displaying a gesture in american sign language

5 Benefits of Call Center Accessibility

Why cut a large audience out of your service capabilities when you can easily introduce accessibility options? Providing accessible customer service options ensures every caller gets the attention they deserve. What is Accessibility? Accessibility, in general terms is, the practice of making your website, product, or service available to all. …

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a time lapse of car lights stretching down a road Outbound call center

How Your Business Benefits from Outbound Call Center Services

There are many unique terms thrown around in the contact center industry, such as Automation, BPO, IVR, and Teletypewriter, but the most common are Inbound and Outbound. The simplest definition of both an inbound and outbound call center is that one receives calls, and one makes calls. However, there’s a …

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