Cloud-Based Hosted Solutions for Businesses
Hosted Managed Solutions
AnswerNet may have made a name for itself in the call center space, but AnswerNet BPO solutions can do so much more. We help businesses compete and thrive in a modern world by handling cloud-based automation tasks for owners and customers.
Solutions
AnswerNet BPO is a managed service provider for several cloud-based hosted solutions.
Learning Management System
The MyHYPERTrack Learning Management System provides a web solution that manages, delivers, and keeps track of any kind of information including online and classroom training, auditing and compliance documentation, written documents, video, sound, CAD, and others. It can be ready to use the same day and the intuitive interface makes it easy to manage training for a few people or thousands across global enterprises.
Developed and refined over the last 20 years, it is an affordable subscription service that can be ready to use the same day and the intuitive interface makes it easy to manage training for a few people or thousands across global enterprises.
Billing
With the help of our billing solution, we take the hassle out of invoicing, making the process faster, easier, and more accurate for your customers. Designed for companies with multiple locations and recurring billing, our billing solution is a cloud-based billing and receivables management solution.
This billing solution automates the entire billing process for you, increasing the accuracy and efficiency of your data. Customers use it to pay their bills online, freeing up their time and yours while reducing the need for physical paper.
Both you and your customers can easily access the platform from any web-enabled device. That means there’s no hardware to purchase or software to install.
Secured Access for Remote Employees (S.A.F.R.E.)
Secured Access for Remote Employees (S.A.F.R.E.) secures agents’ personal computer, granting them access to corporate environments, applications, and data while meeting all security and compliance standards. This allows agents to use their own devices, dramatically reducing virtual employee costs.
S.A.F.R.E. takes the safety and security of your personal information very seriously. All our features have been thoroughly tested to meet the compliance standards set for by HIPAA, PCI-DSS, PIPEDA, Protected B, and GDPR.
Call Routing and Virtual Queuing
Despite forecasting and planning, your call center could still be impacted by call volume spikes, disrupting customers and overwhelming your operational staff. Now you can drive call center efficiency with our Virtual Call Queue (VCQ). VCQ places your callers in line while your agents are busy with other calls. The queue calls get distributed to agents as they come available, allowing you to serve your customers promptly and efficiently.
Additionally, callers can opt for a “call back” option which allows them to hang up while keeping their place in line. Once an agent is ready for them, the individual receives a call back.
If you have multiple call centers or business offices, the VCQ can set up a failsafe. Working with your carrier, all calls can be routed to that alternate location should the original location be down for any reason.
Hosted PBX
Hosted PBX telecom technology provides small and medium-sized businesses with a fully functional telephone system – with or without purchasing phone equipment.
The system operates using your VoIP service provider or ours, allowing employees to work remotely from home. Users can transfer calls, put them on hold, arrange meetings, and have calls answered by an automated attendant.
CRM Hosting
Customer Relationship Management (CRM) systems are a technology used to manage a company’s relationships and interactions with current and potential customers.
CRMs increase sales and provide more accurate data about your customers. AnswerNet is proud to provide this affordable, easy-to-implement solution, automating your processes and managing your customers for you.
Other BPO Services
Sales
Do you need more agents reaching out on your behalf? Scale up your sales efforts with AnswerNet. Our agents are highly skilled professionals that can reach out to prospects for you so that you can focus on maintaining the customers you already have.
Customer Care
Going above and beyond on every call to ensure your customers get the best view of your culture and brand image is what we do best. In a world of uncertainty, the human element is more important than ever. Your customers can always count on us.
Support
Growing fast and need a scalable tech support team? AnswerNet provides Tier 1 and Tier 2 technical support, resolving everything from basic questions to password resets and platform tours. We update our procedures for you frequently to accommodate any changes you make.
Accessibility
Become an ADA Compliant customer service provider for your deaf customers with AnswerNet’s teletypewriter and IP Relay services (web-based chat for deaf, blind, deaf-blind, and speech disorders). We also provide video chats with friendly ASL professionals.
Omni-Channel
There is no one-size-fits-all approach to communicating with your customers. Some audiences prefer text while others prefer email. We provide mediums for everything you need, including text, email, live calls, automated calls, and live chat.
HMS
Become a technologically advanced competitor with AnswerNet’s Hosted Managed Service (HMS). We provide several cloud based hosted solutions such as Billing, Call Routing and Secured Access to Remote Employees (S.A.F.R.E.).
Other BPO Services
With the scalability of our offerings, AnswerNet provides boutique and specialty-style services found in smaller firms but with the infrastructure of a large company. Our BPO services and solutions range from dedicated to shared environments – all designed to maximize your productivity and minimize your costs.
Sales
Do you need more agents reaching out on your behalf? Scale up your sales efforts with AnswerNet. Our agents are highly skilled professionals that can reach out to prospects for you so that you can focus on maintaining the customers you already have.
Customer Care
Going above and beyond on every call to ensure your customers get the best view of your culture and brand image is what we do best. In a world of uncertainty, the human element is more important than ever. Your customers can always count on us.
Support
Growing fast and need a scalable tech support team? AnswerNet provides Tier 1 and Tier 2 technical support, resolving everything from basic questions to password resets and platform tours. We update our procedures for you frequently to accommodate any changes you make.
Accessibility
Become an ADA Compliant customer service provider for your deaf customers with AnswerNet’s teletypewriter and IP Relay services (web-based chat for deaf, blind, deaf-blind, and speech disorders). We also provide video chats with friendly ASL professionals.
Omni-Channel
There is no one-size-fits-all approach to communicating with your customers. Some audiences prefer text while others prefer email. We provide mediums for everything you need, including text, email, live calls, automated calls, and live chat.
HMS
Become a technologically advanced competitor with AnswerNet’s Hosted Managed Service (HMS). We provide several cloud based hosted solutions such as Billing, Call Routing and Secured Access to Remote Employees.
Chose AnswerNet as Your Trusted Hosted Managed Solutions Provider
Are you ready to modernize your customer service processes? Whatever your industry niche, save time and money by staying ahead of the competition and providing your customers with modernized, world class service.
