Become an ADA-Compliant Service Provider
Accessibility
According to the World Health Organization, over 1 billion people live with some form of disability. Without a doubt, that number includes many of your customers. As a business owner, it is your responsibility to ensure that every customer receives the service and delivery you promise, regardless of their disability. In fact, the Americans with Disabilities Act (ADA) demands it.
How Can We Help?
AnswerNet is proud to provide you with ADA compliant solutions for your business.
Teletypewriter
A teletypewriter allows mute customers to send typed messages to phone lines. Individuals who are deaf, hard of hearing, or deaf-blind often use TTYs to contact others.
Internet Protocol (IP) Relay
An Internet Protocol Relay (or IP Relay) allows individuals with hearing or speech disabilities to use telecommunication services through a computer or other device. This allows them to place phone calls through a keyboard or other assistive device.
ASL Video Chat
AnswerNet goes above and beyond for your customers who use American Sign Language (ASL) to communicate. Anytime they need to connect for either basic customer service or other support, we provide an agent highly skilled in ASL to video chat with them.
Other BPO Services
Sales
Do you need more agents reaching out on your behalf? Scale up your sales efforts with AnswerNet. Our agents are highly skilled professionals that can reach out to prospects for you so that you can focus on maintaining the customers you already have.
Customer Care
Going above and beyond on every call to ensure your customers get the best view of your culture and brand image is what we do best. In a world of uncertainty, the human element is more important than ever. Your customers can always count on us.
Support
Growing fast and need a scalable tech support team? AnswerNet provides Tier 1 and Tier 2 technical support, resolving everything from basic questions to password resets and platform tours. We update our procedures for you frequently to accommodate any changes you make.
Accessibility
Become an ADA Compliant customer service provider for your deaf customers with AnswerNet’s teletypewriter and IP Relay services (web-based chat for deaf, blind, deaf-blind, and speech disorders). We also provide video chats with friendly ASL professionals.
Omni-Channel
There is no one-size-fits-all approach to communicating with your customers. Some audiences prefer text while others prefer email. We provide mediums for everything you need, including text, email, live calls, automated calls, and live chat.
HMS
Become a technologically advanced competitor with AnswerNet’s Hosted Managed Service (HMS). We provide several cloud based hosted solutions such as Billing, Call Routing and Secured Access to Remote Employees (S.A.F.R.E.).
Other BPO Services
With the scalability of our offerings, AnswerNet provides boutique and specialty-style services found in smaller firms but with the infrastructure of a large company. Our BPO services and solutions range from dedicated to shared environments – all designed to maximize your productivity and minimize your costs.
Sales
Do you need more agents reaching out on your behalf? Scale up your sales efforts with AnswerNet. Our agents are highly skilled professionals that can reach out to prospects for you so that you can focus on maintaining the customers you already have.
Customer Care
Going above and beyond on every call to ensure your customers get the best view of your culture and brand image is what we do best. In a world of uncertainty, the human element is more important than ever. Your customers can always count on us.
Support
Growing fast and need a scalable tech support team? AnswerNet provides Tier 1 and Tier 2 technical support, resolving everything from basic questions to password resets and platform tours. We update our procedures for you frequently to accommodate any changes you make.
Accessibility
Become an ADA Compliant customer service provider for your deaf customers with AnswerNet’s teletypewriter and IP Relay services (web-based chat for deaf, blind, deaf-blind, and speech disorders). We also provide video chats with friendly ASL professionals.
Omni-Channel
There is no one-size-fits-all approach to communicating with your customers. Some audiences prefer text while others prefer email. We provide mediums for everything you need, including text, email, live calls, automated calls, and live chat.
HMS
Become a technologically advanced competitor with AnswerNet’s Hosted Managed Service (HMS). We provide several cloud-based hosted solutions such as CRM hosting, automated billing processes, interactive text response (ITR), and call routing.
Set Yourself Apart - Become an ADA Compliant Service PRovider
Choose a BPO service provider that puts customers’ needs first – AnswerNet. Let us provide world-class service to all your customers, regardless of their circumstances. We treat every interaction with sensitivity and respect – which includes keeping our agents up-to-date on preferred disability language.
