Medical Office Services
Keep Your Patients' Information Safe and Secure
Services for Healthcare
AnswerNet is well experienced in handling medical call center programs for the healthcare industry.
We understand the immediate need of a patient or practitioner calling in requiring answers to a variety of questions ranging from insurance, to specialties, billing, appointment scheduling and/or immediate need for access to emergency services.
Our experience in Medical Answering Services ensures your phones are answered by a live agent without interruption at a fraction of the cost of staffing your office.
Additionally, AnswerNet offers Appointment Management Services. AnswerNet can make, manage and remind your clients of their appointments — running your office’s schedule efficiently and reducing the amount of “no shows.”
Our friendly, professional agents go through a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.
We can provide bilingual agents who are fluent in English, Spanish and/or French. For other languages and dialects, we partner with a real-time interpreting service.
AnswerNet agents are required to comply with complex regulatory bodies and maintain compliance to HIPAA/HITech laws. All AnswerNet employees must sign a confidentiality agreement upon hire. All call centers are HIPAA compliant, and agents are trained in HIPAA practices.
Keep in Contact
AnswerNet has a network of 25+ integrated call centers equipped with disaster backup capabilities and call re‐routing to secure your critical data and keep your office in contact with your patients at all times. Every center has a failsafe system and a rollover plan in the rare event of a system outage of any kind.
AnswerNet has literally thousands of small practice and private office contracts with medical professionals across the country.
Our core business is telephone answering services, and we do it better than anyone else in the business – following strict guidelines about message-taking, delivery, prioritizing incoming calls and dispatching them with urgency.