Industries

Medical Office Services

Keep Your Patients' Information Safe and Secure

Services for Healthcare

Experienced Professionals

AnswerNet is well experienced in handling medical call center programs for the healthcare industry.

We understand the immediate need of a patient or practitioner calling in requiring answers to a variety of questions ranging from insurance, to specialties, billing, appointment scheduling and/or immediate need for access to emergency services.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

No business is the same. We offer specialty services scaled to all businesses, from small start-ups to established enterprises.

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Seamless Integration

Our technology supports API integrations for smooth connection and interaction with your systems, platforms, and applications.

Experienced Professionals

Our experience in Medical Answering Services ensures your phones are answered by a live agent without interruption at a fraction of the cost of staffing your office.

Additionally, AnswerNet offers Appointment Management Services. AnswerNet can make, manage and remind your clients of their appointments — running your office’s schedule efficiently and reducing the amount of “no shows.”

Rigorous Training

Our friendly, professional agents go through a rigorous training process to ensure your calls are handled with the highest level of efficiency and professionalism in the industry — 24 hours a day, 7 days a week and 365 days a year.

Bilingual Agents

We can provide bilingual agents who are fluent in English, Spanish and/or French. For other languages and dialects, we partner with a real-time interpreting service.

AnswerNet agents are required to comply with complex regulatory bodies and maintain compliance to HIPAA/HITech laws. All AnswerNet employees must sign a confidentiality agreement upon hire. All call centers are HIPAA compliant, and agents are trained in HIPAA practices.

Keep in Contact

AnswerNet has a network of 25+ integrated call centers equipped with disaster backup capabilities and call re‐routing to secure your critical data and keep your office in contact with your patients at all times. Every center has a failsafe system and a rollover plan in the rare event of a system outage of any kind.

Experience

AnswerNet has literally thousands of small practice and private office contracts with medical professionals across the country.

Our core business is telephone answering services, and we do it better than anyone else in the business – following strict guidelines about message-taking, delivery, prioritizing incoming calls and dispatching them with urgency.

Benefits

Benefits

  • Tailored, Uninterrupted Services
  • Month-to-Month Service Agreements
  • National Back-Up
  • Secure Backup & Storage
  • PCI-DSS Complaint
  • Cost Effective
  • Increased Staffing Efficiency
  • Seamless Integration
  • Multiple Delivery Options
  • Local Numbers for Call Forwarding or Direct Use
  • Toll-Free Phone Numbers

Are You Ready to Take Your Medical Answering Service to the Next Level?

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