Industries
San Antonio Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN SAN ANTONIO, TX
Trained, Dedicated Staffing
With over 30 call center locations across North America, and 24 years experience as a pioneer and in the medical answering service industry, AnswerNet has the capabilities, experience, and the people to deliver successful Call center services to the San Antonio healthcare community.
Your patients deserve the highest level of care and attention every time they call. Our highly experienced team understands this. That’s why healthcare and medical practice organizations across San Antonio and throughout Bexar County trust AnswerNet to deliver appointment scheduling & appointment management, incoming call support, billing services, insurance support and much, much more.
Patients First
Patients are entitled to the utmost quality of care, including a friendly knowledgeable voice when they call. That’s why the AnswerNet Team guarantees your phones will be answered by a live, knowledgeable, compassionate agent – each and every time.
Managing Appointments
It doesn’t matter where your patients or practice is located. It can be Downtown, on the East Side, South Side, North Central, or anywhere else across San Antonio, AnswerNet can help you improve the overall efficiency of your office. Our Appointment Management Services are designed to reduce your “now-shows” by making and managing your appointments and schedule for you. Our skilled agents also conduct friendly follow-ups and send patient reminders.
Intensive Training
Our team goes through a rigorous training process before they’re placed in the field to fully understand the process of adhering to strict guidelines for message-taking, call prioritization, and urgent dispatching. They are proficient in the intricacies of answering phones for the medical industry to ensure that every caller is treated with care, dignity, respect, and professionalism – 24X7X365
Multilingual Call Agents
Because San Antonio is the largest majority-Hispanic city in the United States, AnswerNet employs its own staff of full-time quality agents who are fluent in English and Spanish to prevent any language barriers, enhance communications, and ensure that the same level of attention and support is given to every caller. For languages and dialects outside of English, Spanish and French, we partner with an interpreting service with the ability to translate more than 250 languages in real-time.
HIPAA
All AnswerNet call centers are HIPAA compliant. Our agents must agree to and complete a confidentiality agreement upon hire and are thoroughly trained in HIPAA practices, how to comply with complex regulatory bodies, and maintain compliance to HIPAA/HITech laws.
You Are Never Out of Touch
AnswerNet’s integrated network of 30+ call centers are each have disaster backup & call re-routing capabilities to protect your data and allow your San Antonio office to receive patients calls at all times. In the event of a system outage, all AnswerNet sites have failsafe systems and rollover plans in place.
A Wealth of Healthcare Experience
At AnswerNet, our business is telephone answering services – that’s why we do it better than anyone else. Today, we provide answering services to hundreds of practices and healthcare organizations in the metro San Antonio area, and across Texas. We partner with thousands of medical providers across North America to provide them with the appointment services, answering support and after hours services.
Benefits
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Increased Staffing Efficiency
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Cost Effective
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Seamless Integration
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Multiple Delivery Options
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Compliant with PCI-DSS
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Toll-Free Telephone Numbers
