Industries
Phoenix Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN PHOENIX, AZ
Experienced and Professional
As the 5th largest city in America, experienced medical answering service providers must be well equipped to handle a variety of issues. Here at Answernet, we pride ourselves on our ability to do just that.
With over 20 years as a leader in the call center industry and over 30 sites across North America, AnswerNet has the experience and the manpower to deliver effective answering services and support to the Phoenix healthcare community.
We understand the needs of your patient callers who often seek immediate answers to their questions – and deserve no less. That’s why we partner with several medical practices and healthcare organizations across Maricopa County to provide incoming call support, insurance and billing services, appointment scheduling, and much, much more.
Putting Your Patients First
We believe, as you do, that your patients deserve the highest quality of care. That’s why the AnswerNet answering services team guarantees your business calls are answered by a live, compassionate agent – every time.
Appointment Management
Whether your office or your patients are located in Metro Phoenix, the Valley of the Sun, or the Salt River Valley, our Phoenix Medical Appointment Scheduling Services can help by reducing “now-shows” and improve your office efficiency by making and managing your appointments for you. Our agents also provide friendly follow-ups and patient reminders.
Robust Training
Our agents undergo a strenuous and ongoing medical answering education process to fully prepare them for the job. They are trained to ensure that every call is treated most effectively with the highest professionalism and efficiency – all 24 hours a day, all 7 days a week, and 365 days of every year.
Multilingual Agents
Understanding Phoenix is diverse population in which many languages are spoken, we employ full-time agents who are fluent in English, Spanish and French. For all other languages, we have teamed up with a partner that has a live communication/ interpretation service, in order to guarantee that every patient who calls is able to have clear, 2-way communications with our team.
HIPAA Compliant
All AnswerNet call centers are HIPAA compliant. Our agents are required to sign and agree with a confidentiality agreement upon hire and are thoroughly taught in HIPAA practices, how to follow complex regulatory agencies, and uphold compliance to HIPAA/HITech rules and regulations.
Continuous Connection
AnswerNet’s integrated network of over 30 call centers are each equipped with emergency backup and re-routing capabilities to protect your critical data and keep your Phoenix business/office in communication with your calls and patients 24/7/365.
And in the unique situation of a system/power outage, all AnswerNet sites have failsafe systems and rollover plans in place.
Healthcare Experience
At AnswerNet, our priority is premium phone answer services – that’s why no other answering service provider can match the flexibility and quality that Answernet provides. We currently provide medical answering support for hundreds of healthcare organizations and facilities in Phoenix and across Maricopa County. We also provide answering support to thousands of healthcare clients across North America. Our skilled professionals adhere to strict guidelines for message-taking, call prioritization, and urgent dispatching.
Benefits
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Customized, Uninterrupted Services
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Month-to-Month Service Agreements
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Nationwide Back-Up Service
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Backup & Storage Security
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PCI-DSS Complaint
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Cost Effective
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Optimized Staffing Efficiency
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Uninterrupted Integration
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Multiple Delivery Options
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Local Phoenix Numbers for both Answering or Direct Use
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Toll-Free Phone Numbers
