Philadelphia Medical Answering Services

Keep your patients' information safe and secure


Experienced and Friendly Professionals

Philadelphia, Pennsylvania comprises top-of-the-line hospitals and medical schools within its neighborhoods. Local research institutions come up with groundbreaking treatments every single day; a true godsend for the citizens of the Delaware Valley!

With our Corporate Headquarters located right here in the Philadelphia area, along with over 24 years as a leader in the call center industry, AnswerNet has vast experience  in managing successful medical answering service partnerships in the medical practice and  healthcare industry throughout the Delaware Valley.

We know and understand  the needs of patients calling  in seeking immediate attention and answers to their questions. That’s why we partner with all  medical practices and healthcare organizations across the Philadelphia metropolitan area and surrounding suburbs to provide incoming call support, appointment scheduling, insurance and billing services, and more.

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Multilingual Support

We pride ourselves on ensuring every customer feels right at home. We employ agents who speak fluently in Spanish, French, and more.

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Scalable Offerings

Every business is different. Answernet provides unique packages scaled to all business types, ranging from tiny start-ups to well-founded enterprises.

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Seamless Integration

Our unique  technology provides API integrations for smooth connection and interaction with your systems, platforms, and applications.

A Patient First Approach

Because we believe, as you do, that your patients deserve the highest quality of care, our answering services team ensures that your calls  are always answered and addressed by a live, compassionate agent. 

Appointment Assistance

No matter if you or your patients are located right in the heart of Center City or across the Ben Franklin Bridge in South Jersey, AnswerNet’s Appointment Management Services can help your office run more efficiently by reducing your number of patents that “no-shows.” Our agents will make and manage appointments for you, including follow-ups and friendly patient reminders.

Comprehensive Training

Our answering service agents and management go through a thorough  and ongoing training process. They ensure each and every call is handled with the greatest  level of professionalism and efficiency – all day, every day of the year. 

Multilingual Call Agents

Philadelphia is a widely diverse and multilingual population. That’s why AnswerNet employs full-time agents who speak English ,French and Spanish fluently. We partner with a real-time interpreting service that offers  additional languages and dialects, to ensure that all of your patients are clearly understood so they can receive the care they need.

HIPAA Compliance

All AnswerNet answering service agents comply with the regulatory bodies and maintain compliance to HIPAA/HITech laws. They are required to agree to a confidentiality agreement upon employment. AnswerNet; call centers are all  HIPAA compliant and our  agents are trained in all  HIPAA practices.

Always Connected

AnswerNet network consists of  31+  integrated call centers across the U.S and Canada . All Call centers are  equipped with disaster backup capabilities and call re-routing. This secures your data and keeps your Philadelphia-area office patients in contact with your staff of doctors. Additionally, all AnswerNet sites have a failsafe system and a rollover plan in the rare event of any type of system outage.


Along with hundreds of Delaware Valley-based clients, AnswerNet partners with thousands of practice,  private office and medical professionals across North America. Our business is telephone answering services – we do it better than anyone else. We adhere to all  guidelines about prioritizing calls, messagas, delivery, and dispatching them with the upmost urgency.


  • Always-there Service and Staff
  • Choose How You Pay
  • 30+ Call Centers Strong
  • Data Protection
  • Compliant with PCI-DSS
  • Competitive Pricing
  • Integrates with your Technology
  • Toll-Free Telephone Numbers

Are you ready to elevate your Medical Answering Service to the next level?

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