Industries
Philadelphia Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN PHILADELPHIA
Experienced and Friendly Professionals
Philadelphia, Pennsylvania comprises top-of-the-line hospitals and medical schools within its neighborhoods. Local research institutions come up with groundbreaking treatments every single day; a true godsend for the citizens of the Delaware Valley!
With our Corporate Headquarters located right here in the Philadelphia area, along with over 24 years as a leader in the call center industry, AnswerNet has vast experience in managing successful medical answering service partnerships in the medical practice and healthcare industry throughout the Delaware Valley.
We know and understand the needs of patients calling in seeking immediate attention and answers to their questions. That’s why we partner with all medical practices and healthcare organizations across the Philadelphia metropolitan area and surrounding suburbs to provide incoming call support, appointment scheduling, insurance and billing services, and more.
A Patient First Approach
Because we believe, as you do, that your patients deserve the highest quality of care, our answering services team ensures that your calls are always answered and addressed by a live, compassionate agent.
Appointment Assistance
No matter if you or your patients are located right in the heart of Center City or across the Ben Franklin Bridge in South Jersey, AnswerNet’s Appointment Management Services can help your office run more efficiently by reducing your number of patents that “no-shows.” Our agents will make and manage appointments for you, including follow-ups and friendly patient reminders.
Comprehensive Training
Our answering service agents and management go through a thorough and ongoing training process. They ensure each and every call is handled with the greatest level of professionalism and efficiency – all day, every day of the year.
Multilingual Call Agents
Philadelphia is a widely diverse and multilingual population. That’s why AnswerNet employs full-time agents who speak English ,French and Spanish fluently. We partner with a real-time interpreting service that offers additional languages and dialects, to ensure that all of your patients are clearly understood so they can receive the care they need.
HIPAA Compliance
All AnswerNet answering service agents comply with the regulatory bodies and maintain compliance to HIPAA/HITech laws. They are required to agree to a confidentiality agreement upon employment. AnswerNet; call centers are all HIPAA compliant and our agents are trained in all HIPAA practices.
Always Connected
AnswerNet network consists of 31+ integrated call centers across the U.S and Canada . All Call centers are equipped with disaster backup capabilities and call re-routing. This secures your data and keeps your Philadelphia-area office patients in contact with your staff of doctors. Additionally, all AnswerNet sites have a failsafe system and a rollover plan in the rare event of any type of system outage.
Experience
Along with hundreds of Delaware Valley-based clients, AnswerNet partners with thousands of practice, private office and medical professionals across North America. Our business is telephone answering services – we do it better than anyone else. We adhere to all guidelines about prioritizing calls, messagas, delivery, and dispatching them with the upmost urgency.
Benefits
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Always-there Service and Staff
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Choose How You Pay
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30+ Call Centers Strong
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Data Protection
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Compliant with PCI-DSS
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Competitive Pricing
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Integrates with your Technology
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Toll-Free Telephone Numbers
