Industries
Charlotte Medical Answering Services
Keep your patients' information safe and secure
SERVICES FOR MEDICAL PRACTICES IN CHARLOTTE, NC
Experienced, Trusted Professionals
When finding a medical answering service, you have to decide who is going to provide the best care for your patients. AnswerNet has over 20 years of experience in the medical call center industry and is the top telephone answering service provider in the Charlotte area. Whether your office is based in Rock Hill, Gastonia, Mount Holly, or the heart of Charlotte itself, AnswerNet is ready to serve you.
Our agents are prepared to assist with everything from insurance assistance to billing questions to appointment management and more.
World-Class Professionals
We know that healthcare offices would not survive without their patients and work tirelessly to provide your patients with the best possible care. Our agents ensure that your calls are answered immediately and that your patients are greeted with professional and personalized care.
Your patients are the heart of what you do, so AnswerNet strives to provide them with the best care we can offer. Our world-class team of agents work tirelessly to provide personalized and professional care with immediate response times 24/7/365.
And that’s not all we do! AnswerNet provides Charlotte medical appointment scheduling services to help schedule and oversee your appointments to reduce “no shows” and increase your office’s efficiency. It’s a win-win situation for both you and your clients!
Rigorous, IN-DEPTH Training
We aim to be an extension of your business. Our agents undergo rigorous training to provide your patients with the utmost professionalism, knowledge, and considerate care. Our agents are often the first encounter your patients will have with your office, and we work hard ensuring that the first impression is the best. That’s why we’re the leading choice in medical answering services in Charlotte.
Multilingual Services
Charlotte is a diverse city, and we know how important it is to provide care to all patients. AnswerNet employs agents fluent in not only English, but in Spanish and French as well. We also have a partnership with an interpretation service providing translation services in real-time for 250+ other languages. Whatever your patients’ backgrounds, AnswerNet is ready to give them the highest-quality service.
Data Security & Call Center Integration
Outages are debilitating to any company, but it is especially crucial for patients to be able to contact their healthcare providers whenever they need to. AnswerNet has fail-safes in place to ensure that even if an outage occurs, your data remains secure. We have a network of over 30 call centers across the North American continent that can take your calls with minimal disruption and downtime, keeping your patients in contact with you at all times.
HIPAA Compliant
AnswerNet agents follow strict compliance guidelines in regards to message-taking, delivery, call prioritization, and dispatching. You can rest assured that we take PCI-DSS and HIPAA/HITech compliance very seriously, so your patients’ information is always protected and handled with care. All AnswerNet employees are required to be fully-trained in HIPAA compliance and sign a confidentiality agreement upon hire.
Medical Call Center Experience
The healthcare industry is extremely familiar to us at AnswerNet. We’ve served thousands of healthcare offices in the Charlotte area and across the country, and are ready to bring our expertise to you.
Benefits
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Tailored, Uninterrupted Services
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Month-to-Month Service Agreements
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National Back-Up
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Secure Backup & Storage
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PCI-DSS Complaint
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Cost Effective
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Increased Staffing Efficiency
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Seamless Integration
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Multiple Delivery Options
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Toll-Free Phone Numbers
